Event Experience Manager - The Ben Hotel, Autograph Collection

The Ben, Autograph Collection, located in West Palm Beach, Florida, is a distinguished luxury hotel operated by Concord Hospitality Enterprises Company, an independent franchisee separate from Marriott International. As part of Marriott's Autograph Collection, The Ben epitomizes a unique blend of modern luxury, sophistication, and individuality. The hotel is inspired by the legendary Byrd "Birdie" Dewey and her famed Ben Trovato Estate, creating an atmosphere that is "Exactly Like Nothing Else." Situated along the Intracoastal Waterway, The Ben offers stunning waterfront views, an array of premium amenities including a rooftop heated saltwater pool, versatile event spaces, and signature dining experiences such as Proper Grit, a whisky and supper club-inspired restaurant, and Spruzzo, a Mediterranean tapas rooftop lounge.

The Ben invites professionals who are passionate about the luxury hospitality industry, those who value thoughtful details, elevated experiences, and a culture that is confident, refined, and unapologetically distinctive. Working at The Ben means not only joining a workplace but contributing to creating an exceptional hospitality experience where every moment leaves a lasting impression.

The Event Experience Manager role at The Ben is pivotal in driving hospitality excellence through the solicitation, planning, coordination, and execution of small meetings and social functions with up to 10 rooms or less. This position focuses on maximizing banquet space utilization, managing catering-only business, and exceeding revenue targets with a strategic and hands-on approach. The role necessitates an individual who brings a thorough understanding of catering practices, food and beverage operations, and menu development, combined with strong negotiation and sales skills to secure new and repeat business through outside sales, telemarketing, networking, and event promotion.

In this role, you will be responsible for the comprehensive management of event details including space requirements, equipment needs, menu planning, and thematic decor, while ensuring flawless coordination across hotel departments to deliver superior client satisfaction. You will prepare contracts, orders, reports, and maintain up-to-date knowledge of competitive market conditions to enhance sales strategies. Physical demands include frequent verbal communication, mobility for client site inspections, and occasional lifting of event materials. To thrive, the role requires a professional with exceptional communication skills, attention to detail, the ability to analyze data for logical conclusions, and a dedication to magnificent guest experiences.

This is a full-time position offering a competitive starting salary of $70,000 per year plus a 52% bonus potential. The benefits package is comprehensive including unlimited paid time off, medical, dental, and vision insurance with employer contributions, a 401(k) plan with match, company-paid life insurance and short-term disability, wellness programs, tuition reimbursement, employee assistance programs, and various wellness and insurance options. The Event Experience Manager is eligible for participation in a Sage bonus plan, employee referral bonus program, and enjoys great discounts on hotels, restaurants, and other services.

Joining The Ben means becoming part of a vibrant, global team that values excellence, creativity, and the pursuit of luxury hospitality at its finest. This is an unparalleled opportunity for a hospitality professional eager to make impactful contributions and to grow within a world-class brand known for originality and bold character in the luxury hotel market.