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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $30.27
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Gaylord Hotels, a prominent portfolio brand within Marriott International, is renowned for delivering unparalleled meeting and event experiences. With a strong emphasis on creativity, entrepreneurship, and heartfelt service, Gaylord Hotels is dedicated to creating extraordinary environments that bring people together. The brand is powered by STARs – individuals committed to providing thoughtful and big-hearted service to every guest. As part of Marriott International, Gaylord Hotels offers an extensive range of career opportunities beyond traditional hotel roles, encouraging personal and professional growth within a vibrant, global team environment. Employees are valued for their unique backgrounds and contributions, fostering an inclusive culture... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years of experience in event management or related professional area
- Or bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Minimum 1 year of experience in event management or related professional area
- Effective communication skills
- Proficiency with event management software
- Ability to multitask and manage time effectively
- Customer service orientation
- Problem-solving skills
- Ability to work collaboratively in a team environment
Job Qualifications
- High school diploma or GED with 3 years in event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year of experience in event management or related professional area
- Strong communication and interpersonal skills
- Proficiency in event management software
- Ability to manage multiple tasks and coordinate with various departments
- Experience in customer service excellence
- Problem-solving capabilities
- Knowledge of event planning and operational procedures
- Team collaboration skills
Job Duties
- Manage the execution of all aspects of events including planning, day-to-day coordination and exit strategies
- Serve as meeting planning advocate and liaison to all operational departments
- Verify on-site delivery of hotel products and services according to conference group plans
- Utilize software for generation of necessary program documentation such as pass-on reports, banquet event orders, post-convention reports and change logs
- Advise clients on current status of events and coordinate changes
- Maintain program knowledge through planning meetings, conference calls, reviewing resumes and BEOs
- Partner with conference planning team to identify and resolve issues
- Attend planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking or production
- Proactively resolve potential meeting or room set issues
- Verify room requirements including lighting, temperature, AV equipment, and room set meet client expectations
- Deliver excellent customer service and communicate event details to clients and operations
- Respond to and handle guest problems and complaints
- Use personal judgment and expertise to enhance client experience
- Remain available to solve problems or suggest alternatives
- Continually improve customer service by integrating feedback and personal judgment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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