Event Experience Manager (NE)

Gaylord Hotels, a prominent portfolio brand within Marriott International, is renowned for delivering unparalleled meeting and event experiences. With a strong emphasis on creativity, entrepreneurship, and heartfelt service, Gaylord Hotels is dedicated to creating extraordinary environments that bring people together. The brand is powered by STARs – individuals committed to providing thoughtful and big-hearted service to every guest. As part of Marriott International, Gaylord Hotels offers an extensive range of career opportunities beyond traditional hotel roles, encouraging personal and professional growth within a vibrant, global team environment. Employees are valued for their unique backgrounds and contributions, fostering an inclusive culture that embraces diversity and promotes equal opportunity.

The role of Event Manager at Gaylord Hotels is a dynamic and critical position responsible for the flawless execution of all aspects of events. This includes meticulous planning, day-to-day coordination, and implementing exit strategies to ensure the seamless flow of events from start to finish. The Event Manager acts as a key liaison between clients and various operational departments, advocating for meeting planning excellence and guaranteeing that hotel services align precisely with conference group expectations. Utilizing specialized software tools, the Event Manager generates essential program documentation such as Banquet Event Orders (BEOs), pass-on reports, change logs, and post-convention reports. This position requires constant communication with clients regarding event status, prompt coordination of any necessary changes, and maintaining comprehensive program knowledge through preparation and attendance at planning meetings, conference calls, and site visits.

Additionally, the Event Manager works closely with the conference planning team to identify and resolve potential issues proactively, attends critical meetings related to security, parking, and production, and ensures all room requirements—such as lighting, temperature, audiovisual equipment, and room configuration—meet or exceed client expectations. Providing exceptional customer service is paramount, with responsibilities including managing guest concerns, enhancing the client experience through expert judgment, and fostering continuous improvement by incorporating feedback into service planning. This role demands flexibility, problem-solving skills, and a proactive approach to delivering outstanding meeting experiences, contributing to Gaylord Hotels' reputation as a leader in the hospitality industry.

This is an excellent opportunity for experienced professionals in event management or related fields to join a prestigious hotel brand that values diversity, inclusion, and professional development. Whether holding a bachelor's degree in Hospitality, Business Administration, or an equivalent qualification with relevant experience, or possessing significant practical experience, candidates who are passionate about creating exceptional event experiences will find a supportive and growth-oriented environment at Gaylord Hotels. Marriott International is an equal opportunity employer committed to providing access and opportunity to all individuals, supporting the unique talents and cultural backgrounds of its associates.