Event Experience Manager (NE)

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, innovation, and exceptional guest experiences. With a rich history spanning decades, Marriott operates a diverse portfolio of hotels and resorts worldwide, ranging from luxury to select-service properties. The company's dedication to delivering outstanding service and creating memorable stays has earned it a prestigious reputation within the industry. Marriott fosters a dynamic and inclusive workplace where associates from diverse backgrounds collaborate to provide exceptional service while embracing continuous learning and professional growth.

We are currently seeking an experienced Event Operations Manager to join our team. This role is pivotal in ensuring the flawless execution of all aspects of events, from meticulous planning to day-to-day coordination and managing exit strategies. The Event Operations Manager acts as a vital link between clients and all operational departments, ensuring that each meeting or event reflects Marriott’s high standards of hospitality and service quality. By verifying on-site delivery of hotel products and services according to detailed conference group plans, the successful candidate will help create positive and memorable meeting experiences for clients and guests. The role also demands proficient use of event management software to generate necessary program documents such as Banquet Event Orders and post-convention reports.

This position emphasizes a proactive approach to resolving potential meeting or room set issues, along with a keen attention to detail in validating room requirements like lighting, temperature, AV equipment, and room arrangements to meet client expectations. The Event Operations Manager serves as a meeting planning advocate, maintaining constant communication with the client to advise on the current status of events and coordinating any required changes with operational teams. Strong collaboration with the Conference Planning Team is essential to quickly identify and resolve issues, ensuring seamless event delivery.

Beyond operational expertise, this role requires exceptional customer service skills. The Event Operations Manager will deliver excellent service throughout the entire customer experience, coordinate and communicate event details effectively, and handle guest concerns with empathy and professionalism. This position also supports continuous improvement by integrating client feedback and personal judgment into refined service strategies.

The ideal candidate will bring at least three years of event management or related professional experience (or one year with a relevant bachelor's degree) and a high school diploma or GED, with additional education in hospitality or business management preferred. This is an opportunity to join Marriott International, an equal opportunity employer committed to diversity and inclusion, and to play a key role in delivering outstanding events that enhance the Marriott brand and client satisfaction.