Event Experience Manager

Gaylord Hotels, a distinguished brand within Marriott International, is renowned for its dedication to providing extraordinary meeting experiences and exceptional customer service. Situated in Aurora, Colorado, the Gaylord Rockies Resort offers a dynamic work environment where creativity and entrepreneurial spirit are valued. As part of Marriott International's vast portfolio, Gaylord Hotels focuses on fostering a passionate team of associates, affectionately known as STARs, who deliver thoughtful and big-hearted service to every guest. This brand not only emphasizes hospitality excellence but also provides a broad range of career advancement opportunities in the ever-evolving hotel and event management industry.

The current opportunity at Gaylord Hotels is for a full-time Event Management professional located at the Gaylord Rockies Resort in Aurora, Colorado. This management role offers an hourly wage range of $28.35 to $30.27 and includes eligibility for bonus incentives. Relocation assistance is also available, underscoring the company's commitment to attracting top talent for this vital position. The role involves managing and coordinating all elements associated with event execution, covering the entire lifecycle of an event from initial planning to final exit strategies.

The Event Management professional acts as a crucial liaison between clients and operational departments to ensure seamless delivery of services in alignment with client expectations. This includes verifying that all hotel products and services meet agreed-upon standards and that logistical aspects such as lighting, temperature, audiovisual equipment, and room configurations align perfectly with event requirements. Utilizing industry-standard software tools, this role is responsible for generating essential documentation like banquet event orders, pass-on reports, and post-convention evaluation reports that support flawless event operations.

Critical to the success of this position is maintaining continuous communication with clients, providing real-time updates on event status, and swiftly coordinating any required changes or adjustments. The role demands proactive problem-solving to resolve potential issues related to meeting rooms, event setups, or guest needs before they impact the event experience. This position also involves attending various planning meetings, site visits, reception events, and internal discussions related to security, parking, and production to ensure all facets of event delivery are covered comprehensively.

Moreover, the Event Manager at Gaylord Hotels embodies exceptional customer service values, striving to delight clients at every stage of their experience. This person is tasked with both verbal and written communication of event details, addressing guest inquiries or complaints with professionalism, and leveraging personal judgment to enhance service delivery continually. The role emphasizes a collaborative approach, working closely with conference planning teams and operational staff to identify and swiftly resolve any challenges. The ideal candidate thrives in a fast-paced, detail-oriented setting and is passionate about exceeding client expectations while supporting the overarching mission of Marriott International's commitment to diversity and inclusion.

By joining Gaylord Hotels within Marriott International, you become part of a global team celebrated for its cultural richness and dedication to creating engaging experiences. The company offers a comprehensive suite of benefits to support your well-being, career progression, and personal life, reflecting its commitment to an inclusive workplace where every associate has the opportunity to belong and succeed. This position invites individuals who are eager to grow professionally, contribute meaningfully to the hospitality industry, and be part of an organization that values creativity, teamwork, and service excellence.