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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k plan
Employee Discounts
bonus eligible
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier hotel and event destination renowned for its exceptional meeting and conference experiences. As part of the Marriott International family, Gaylord Hotels blend signature Southern hospitality with a commitment to providing outstanding service and memorable experiences to every guest. The resort boasts expansive and flexible event spaces, luxurious accommodations, a wide range of dining options, and unique attractions designed to bring people together in an extraordinary way. Marriott International, a global leader in hospitality, is proud to foster an environment where diversity is celebrated, career growth is encouraged,... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management or related professional area
- OR Bachelor’s degree in Hotel and Restaurant Management Hospitality Business Administration or related major
- 1 year experience in event management or related professional area
- Strong communication skills
- Proficiency with event management software
- Ability to work full time in a management position
- Ability to coordinate and manage complex events
- Customer service orientation
Job Qualifications
- High school diploma or GED with 3 years in event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major with 1 year experience in event management or related professional area
- Strong interpersonal communication skills
- Excellent organizational abilities
- Proficiency in event management software
- Ability to multitask and manage multiple priorities
- Detail-oriented approach to managing event logistics
- Customer service excellence
- Problem-solving skills
- Ability to work collaboratively with diverse teams
Job Duties
- Manages the execution of all aspects of events including planning day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with all required operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- Utilizes software for generation of necessary program documents including pass on reports banquet event orders post-convention report and change logs
- Advises client on current status of events and functions and coordinates any changes necessary
- Maintains program knowledge by attending planning meetings conference calls reviewing group resumes and banquet event orders prior to group arrival
- Partners with conference planning team to verify issues are identified and resolved
- Attends planning visits welcome receptions tie-down meetings and internal meetings related to security parking or production
- Resolves potential meeting or room set issues proactively
- Utilizes available resources to meet client requests or resolve client issues
- Verifies that room requirements such as lighting temperature AV equipment and room set meet client expectations
- Delivers excellent customer service throughout the customer experience encourages the same from other employees
- Coordinates and communicates event details both verbally and in writing to client and property operations
- Responds to and handles guest problems and complaints
- Uses personal judgment and expertise to enhance the client experience
- Stays available to solve problems or suggest alternatives to previous arrangements
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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