Event Experience Manager

Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier hotel and event destination renowned for its exceptional meeting and conference experiences. As part of the Marriott International family, Gaylord Hotels blend signature Southern hospitality with a commitment to providing outstanding service and memorable experiences to every guest. The resort boasts expansive and flexible event spaces, luxurious accommodations, a wide range of dining options, and unique attractions designed to bring people together in an extraordinary way. Marriott International, a global leader in hospitality, is proud to foster an environment where diversity is celebrated, career growth is encouraged, and associates are provided access to ample opportunities for professional development and personal growth. At Gaylord Opryland, the focus is on delivering more than just a stay – it’s about offering more career opportunities, extras, and engaging experiences all under one roof.

The Event Manager position at Gaylord Opryland Resort is a full-time management role offering a competitive hourly pay range of $25.77 to $30.29, along with eligibility for bonuses, reflecting the value placed on leadership and excellence in event execution. This role is integral to the success of a wide variety of events, including conferences, conventions, and meetings, ensuring that each event runs smoothly from planning to completion. The Event Manager acts as a key liaison between clients and operational departments, coordinating every detail to guarantee superior service delivery that meets or exceeds client expectations.

Responsibilities include managing all aspects of event execution such as planning, daily coordination, and exit strategies. The Event Manager advocates for the meeting planning process and works hand-in-hand with departments like catering, housekeeping, audiovisual, security, and parking, ensuring all logistical elements align with the specific needs of each event. The role requires meticulous attention to detail through the review and management of event documents like Banquet Event Orders (BEOs), post-convention reports, and change logs. Regular engagement with clients through meetings, conference calls, and on-site visits is crucial to maintaining up-to-date event knowledge and promptly addressing any changes or issues that arise.

Beyond logistical coordination, the Event Manager plays a critical role in delivering exceptional customer service. This includes resolving client concerns proactively and creatively, maintaining effective communication throughout the event lifecycle, and continuously seeking ways to enhance the overall client experience based on feedback. The individual in this role must possess strong interpersonal and organizational skills, balancing operational oversight with a passion for service excellence.

Joining Gaylord Opryland Resort means becoming part of a dynamic team of STARs—associate members who are creative, entrepreneurial, and committed to thoughtful, big-hearted service. The resort values its associates’ diverse talents and experiences, providing an inclusive work environment that encourages growth and achievement. This is a unique opportunity for an event management professional to thrive within a renowned hospitality brand and contribute to meaningful, memorable events that leave a lasting impression.