Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Equal opportunity employer
Job Description
Marriott International is a leading global hospitality company known for its commitment to excellence and guest satisfaction. With a vast portfolio of hotels and resorts worldwide, Marriott is dedicated to creating memorable experiences for its guests and providing exceptional opportunities for its associates. Marriott's reputation as a premier hotel brand is built on high-quality service, innovation, and a diverse work environment that embraces and celebrates unique backgrounds and talents. The company values inclusion, non-discrimination, and equal opportunity employment, making it an appealing choice for individuals seeking a rewarding career in the hospitality industry.
The role of Event Manager at Marriott International involves overseeing all aspects of event execution, from planning to coordination and final exit strategies, ensuring successful and seamless delivery of events. This position acts as a key liaison between the clients and various operational departments within the hotel, advocating for meeting planners and ensuring that all client expectations are met or exceeded. The Event Manager is responsible for verifying that all services and products are delivered according to the event plans, resulting in a positive and memorable experience for conference groups and guests.
Utilizing specialized software, the Event Manager generates the necessary program documents required to manage and monitor event progress, such as Banquet Event Orders (BEOs), change logs, and post-convention reports. Maintaining a thorough understanding of each event, the Event Manager attends planning meetings, conference calls, and review sessions to stay informed and prepared for client requirements before the group’s arrival. Collaboration with the conference planning team is critical to identifying and resolving any issues proactively.
The Event Manager actively participates in various meetings and events related to planning visits, welcome receptions, security, parking, and production, ensuring a comprehensive approach to event success. Maintaining high attention to detail, this role verifies that room setups meet specifications including lighting, temperature, audiovisual equipment, and seating arrangements, addressing potential challenges before they impact the client.
Delivering exceptional customer service is a cornerstone of this role. The Event Manager communicates event details clearly and responds promptly to any guest inquiries or complaints, using personal judgment and expertise to enhance the client experience continually. By integrating feedback and proactive problem-solving, the Event Manager plays a pivotal role in exceeding guest expectations and fostering lasting relationships with clients.
Marriott International offers a dynamic and supportive work environment that values diversity and inclusion. This role is ideal for professionals with experience or education in event management, hospitality, or related fields, seeking to advance their careers within a reputable and globally recognized hospitality brand. Marriott actively fosters growth and development opportunities for its associates and is committed to maintaining a workplace free from discrimination based on disability, veteran status, or any other legally protected status.
The role of Event Manager at Marriott International involves overseeing all aspects of event execution, from planning to coordination and final exit strategies, ensuring successful and seamless delivery of events. This position acts as a key liaison between the clients and various operational departments within the hotel, advocating for meeting planners and ensuring that all client expectations are met or exceeded. The Event Manager is responsible for verifying that all services and products are delivered according to the event plans, resulting in a positive and memorable experience for conference groups and guests.
Utilizing specialized software, the Event Manager generates the necessary program documents required to manage and monitor event progress, such as Banquet Event Orders (BEOs), change logs, and post-convention reports. Maintaining a thorough understanding of each event, the Event Manager attends planning meetings, conference calls, and review sessions to stay informed and prepared for client requirements before the group’s arrival. Collaboration with the conference planning team is critical to identifying and resolving any issues proactively.
The Event Manager actively participates in various meetings and events related to planning visits, welcome receptions, security, parking, and production, ensuring a comprehensive approach to event success. Maintaining high attention to detail, this role verifies that room setups meet specifications including lighting, temperature, audiovisual equipment, and seating arrangements, addressing potential challenges before they impact the client.
Delivering exceptional customer service is a cornerstone of this role. The Event Manager communicates event details clearly and responds promptly to any guest inquiries or complaints, using personal judgment and expertise to enhance the client experience continually. By integrating feedback and proactive problem-solving, the Event Manager plays a pivotal role in exceeding guest expectations and fostering lasting relationships with clients.
Marriott International offers a dynamic and supportive work environment that values diversity and inclusion. This role is ideal for professionals with experience or education in event management, hospitality, or related fields, seeking to advance their careers within a reputable and globally recognized hospitality brand. Marriott actively fosters growth and development opportunities for its associates and is committed to maintaining a workplace free from discrimination based on disability, veteran status, or any other legally protected status.
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in event management or related area
- Or bachelor’s degree in relevant field with minimum 1 year experience
- Ability to utilize event management software
- Strong communication and coordination skills
- Ability to work in a fast-paced environment
- Detail-oriented and proactive approach to problem-solving
Job Qualifications
- High school diploma or GED with 3 years of experience in event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management or related professional area
- Strong interpersonal and communication skills
- Proficiency in event management software
- Ability to collaborate with multiple operational departments
- Excellent problem-solving skills
- Customer service oriented
Job Duties
- Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with required operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans ensuring a positive meeting experience
- Utilizes software to generate necessary program documents including pass on reports, banquet event orders (BEOs), post-convention reports and change logs
- Advises clients on current event and function status including pending and action items, coordinating any necessary changes
- Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders prior to group arrival
- Partners with conference planning team to identify and resolve issues
- Attends planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking or production
- Proactively resolves potential meeting or room set issues
- Utilizes available resources to meet client requests or resolve client issues
- Verifies that room requirements such as lighting, temperature, audiovisual equipment, and room setup meet client expectations
- Delivers excellent customer service throughout the customer experience and encourages the same from other staff
- Coordinates and communicates event details verbally and in writing to clients and property operations
- Responds to guest problems and complaints
- Uses personal judgment and expertise to enhance client experience
- Stays available to solve problems or suggest alternatives
- Works to continually improve customer service by integrating feedback into action plans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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