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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Equal opportunity employer
Job Description
Marriott International is a leading global hospitality company known for its commitment to excellence and guest satisfaction. With a vast portfolio of hotels and resorts worldwide, Marriott is dedicated to creating memorable experiences for its guests and providing exceptional opportunities for its associates. Marriott's reputation as a premier hotel brand is built on high-quality service, innovation, and a diverse work environment that embraces and celebrates unique backgrounds and talents. The company values inclusion, non-discrimination, and equal opportunity employment, making it an appealing choice for individuals seeking a rewarding career in the hospitality industry.
The role of Event Manager at Marriott ... Show More
The role of Event Manager at Marriott ... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in event management or related area
- Or bachelor’s degree in relevant field with minimum 1 year experience
- Ability to utilize event management software
- Strong communication and coordination skills
- Ability to work in a fast-paced environment
- Detail-oriented and proactive approach to problem-solving
Job Qualifications
- High school diploma or GED with 3 years of experience in event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management or related professional area
- Strong interpersonal and communication skills
- Proficiency in event management software
- Ability to collaborate with multiple operational departments
- Excellent problem-solving skills
- Customer service oriented
Job Duties
- Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with required operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans ensuring a positive meeting experience
- Utilizes software to generate necessary program documents including pass on reports, banquet event orders (BEOs), post-convention reports and change logs
- Advises clients on current event and function status including pending and action items, coordinating any necessary changes
- Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders prior to group arrival
- Partners with conference planning team to identify and resolve issues
- Attends planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking or production
- Proactively resolves potential meeting or room set issues
- Utilizes available resources to meet client requests or resolve client issues
- Verifies that room requirements such as lighting, temperature, audiovisual equipment, and room setup meet client expectations
- Delivers excellent customer service throughout the customer experience and encourages the same from other staff
- Coordinates and communicates event details verbally and in writing to clients and property operations
- Responds to guest problems and complaints
- Uses personal judgment and expertise to enhance client experience
- Stays available to solve problems or suggest alternatives
- Works to continually improve customer service by integrating feedback into action plans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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