Event Experience Manager

Gaylord National Resort & Convention Center, located in National Harbor, Maryland, is a premier destination known for hosting large-scale conventions, events, and meetings. As part of the Marriott International family, Gaylord Hotels offer exceptional environments and services designed to bring people together through memorable experiences. This full-service resort and convention center delivers comprehensive event management solutions with a focus on creativity, entrepreneurial spirit, and heartfelt guest service. With a commitment to diversity, inclusion, and equal opportunity, Marriott International and Gaylord Hotels provide a supportive workplace where associates can thrive and grow their careers while enjoying a rich blend of culture and experiences.

The Event Manager role at Gaylord National Resort & Convention Center is a full-time management position that offers an hourly pay rate ranging from $28.35 to $30.27, and it is bonus eligible. The individual in this role manages the execution of all aspects of events, including planning, daily coordination, and exit strategies. Acting as a liaison between clients and all operational departments, the Event Manager ensures that every detail of the event—from catering to room setups—meets or exceeds client expectations. They are responsible for maintaining thorough knowledge of event programs by reviewing group resumes, banquet event orders (BEOs), and attending planning meetings or calls prior to the group arrival. The role requires partnership with the conference planning team to preemptively identify and resolve any issues, ensuring a seamless experience.

This position demands proactive problem-solving abilities, excellent communication skills, and expertise in utilizing software tools for event documentation such as pass-on reports, post-convention reports, and change logs. The Event Manager also oversees on-site delivery of services, verifying that room requirements—lighting, temperature, audio-visual equipment, and seating arrangements—align with client needs. They are present at critical planning visits, welcome receptions, tie-down meetings, and other relevant internal meetings to coordinate logistics related to security, parking, and production. Exceptional customer service is central to this role; the manager constantly engages with clients to update them on event progress, respond promptly to any complaints, and improve overall client satisfaction by integrating feedback into service delivery.

At Gaylord Hotels, the Event Manager is supported by comprehensive benefits designed to enrich wellbeing and empower career growth. Joining this team means becoming part of an extraordinary global network where creativity and thoughtful service are valued. The environment fosters continuous learning and personal development, offering more opportunities than a traditional hotel setting. This role is ideal for motivated professionals with experience in event management, hospitality, or related fields, seeking to excel in an inspiring and inclusive work environment.