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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $30.27
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Gaylord National Resort & Convention Center, located in National Harbor, Maryland, is a premier destination known for hosting large-scale conventions, events, and meetings. As part of the Marriott International family, Gaylord Hotels offer exceptional environments and services designed to bring people together through memorable experiences. This full-service resort and convention center delivers comprehensive event management solutions with a focus on creativity, entrepreneurial spirit, and heartfelt guest service. With a commitment to diversity, inclusion, and equal opportunity, Marriott International and Gaylord Hotels provide a supportive workplace where associates can thrive and grow their careers while enjoying a rich blend of culture... Show More
Job Requirements
- High school diploma or GED
- 3 years event management or related professional experience
- Or Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- 1 year event management experience
- Strong communication skills
- Proficiency in event management software
- Ability to multitask
- Excellent customer service skills
- Detail orientated
- Team collaboration
- Flexibility
Job Qualifications
- High school diploma or GED with 3 years in event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of event management experience
- Strong communication and interpersonal skills
- Proficiency in event management software and tools
- Ability to multitask and manage multiple events simultaneously
- Expertise in customer service and problem resolution
- Detail-oriented with strong organizational skills
- Ability to work collaboratively within cross-functional teams
- Flexibility and adaptability in a fast-paced environment
Job Duties
- Manages the execution of all aspects of events including planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- Utilizes software for generation of necessary program documents including pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs
- Advises client on current status of events and functions and coordinates any necessary changes
- Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and BEOs prior to group arrival
- Partners with conference planning team to verify issues are identified and resolved
- Attends planning visits, welcome receptions, tie-down meetings, and other relevant internal meetings
- Proactively resolves potential meeting or room set issues
- Utilizes available resources to meet client requests or resolve issues
- Verifies room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- Delivers excellent customer service throughout the customer experience
- Coordinates and communicates event details verbally and in writing with clients and property operations
- Responds to and handles guest problems and complaints
- Uses judgment and expertise to enhance client experience
- Stays available to solve problems or suggest alternatives
- Works to improve customer service by integrating feedback and judgment into action plans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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