Event Director of Event Technology I

Encore is a leading provider of event technology solutions, specializing in delivering exceptional audiovisual and production services within hotel and convention center environments. Renowned for its commitment to innovation, quality, and customer satisfaction, Encore partners with various venues across the country to support a wide range of events, including corporate meetings, conferences, and live entertainment shows. The company’s extensive experience in the event technology industry allows it to offer world-class services that meet the unique needs of its clients, leveraging cutting-edge equipment and a highly skilled team to create memorable experiences.

The Director, Event Technology (SNE) role at Encore is a dynamic leadership position responsible for managing the revenue and profitability goals of one or more assigned event technology locations. This position demands a strong focus on operational excellence and customer service, ensuring that the team delivers world-class service while fostering and maintaining enduring relationships with key venue personnel. Reporting to higher regional or area directors, the Director provides leadership and oversight to a small team, overseeing venue revenue ranging approximately from $450,000 to $900,000.

This role is integral to driving financial results by managing labor, equipment rentals, and other operational costs to meet or exceed Encore’s financial goals. The Director must skillfully balance operational responsibilities with a strategic sales approach, including creating and implementing innovative event revenue strategies and upselling or cross-selling services to maximize per-event income. An essential part of this role includes participating in business reviews, forecasting financial results, and developing action plans to address any operational deficiencies and grow the business.

Operationally, the Director oversees daily floor operations, ensuring all event equipment is set up, operated, and dismantled according to client specifications and brand standards. They are responsible for maintaining high-quality inventory control and assuring the safety and functionality of the equipment. A technical understanding of audiovisual components and the ability to troubleshoot challenges efficiently are crucial to successfully executing this role.

A people-focused leader, the Director promotes a culture of high performance, accountability, and continuous improvement within the team while embracing Encore’s core values. This includes managing staffing, developing team members through coaching and training, addressing employee concerns, and ensuring adherence to diversity, equity, and inclusion initiatives.

The role also demands excellent customer service skills, with a commitment to exceeding client expectations through direct engagement during events and proactive problem resolution. The Director often serves as the point of escalation in complex or challenging situations, ensuring the smooth execution of events and fostering customer retention.

This position requires a bachelor’s degree or equivalent experience, with several years of audiovisual experience and supervisory capabilities. Candidates should demonstrate proficiency with related computer systems, such as billing, customer relationship management (CRM), and Microsoft Office programs. A valid driver’s license is required for those who may operate company vehicles. The physical demands of the job include lifting and carrying equipment, prolonged periods of standing and walking, as well as the ability to work in varied environmental conditions including exposure to outdoor elements and noise.

The salary range for the Director, Event Technology position typically falls between $38,979 and $50,666, with final compensation dependent on factors such as location, experience, and skills. Eligible employees may also receive additional compensation through overtime, bonuses, or incentives. Encore is deeply committed to offering competitive benefits and fostering an inclusive and welcoming workplace culture that celebrates individual strengths and diversity. The successful candidate will thrive in a fast-paced, customer-centric environment looking to continuously improve and deliver outstanding event technology solutions.