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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,000.00 - $51,000.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
bonus potential
Job Description
Encore is a leading provider of event technology solutions, specializing in delivering exceptional audiovisual and production services within hotel and convention center environments. Renowned for its commitment to innovation, quality, and customer satisfaction, Encore partners with various venues across the country to support a wide range of events, including corporate meetings, conferences, and live entertainment shows. The company’s extensive experience in the event technology industry allows it to offer world-class services that meet the unique needs of its clients, leveraging cutting-edge equipment and a highly skilled team to create memorable experiences.
The Director, Event Technology (SNE) role a... Show More
The Director, Event Technology (SNE) role a... Show More
Job Requirements
- Bachelor's degree preferred or equivalent experience
- three plus years of audio visual experience
- one plus years of supervisory experience
- two plus years of customer service or hospitality experience preferred
- sales experience is a plus
- working knowledge of audio visual equipment in live show environments
- successful completion of Level 3 Skills training
- proficiency with computer hardware
- proficiency with computer software including internet and Microsoft Office
- effective leadership abilities
- customer satisfaction focus
- valid driver's license required for vehicle operation
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- three plus years of audio visual experience
- one plus years of supervisory experience
- two plus years of customer service or hospitality experience preferred
- sales experience is a plus
- working knowledge of audio visual equipment in live show environments
- successful completion of Level 3 Skills training
- proficiency with computer hardware
- proficiency with computer software including internet and Microsoft Office
- effective leadership abilities
- customer satisfaction focus
- valid driver's license required for vehicle operation
Job Duties
- Develop and maintain strong relationships with clients
- service events and act as a point of escalation
- identify key issues and decision makers for contract renewals
- consult with venue sales leadership on sales strategies
- participate in business review presentations
- manage revenue and profitability goals
- control labor and equipment costs
- utilize financial and operational reports
- coordinate invoicing activities
- complete accurate sales forecasts
- manage location P & L and develop action plans
- ensure venue partners process payments timely
- oversee daily floor operations including scheduling and equipment setups
- ensure equipment is delivered on time and functioning properly
- anticipate and resolve equipment challenges
- maintain proper inventory levels and quality assurance
- share labor and equipment within local markets
- attend all operational venue meetings
- troubleshoot technical issues and resolve problems
- utilize company computer systems effectively
- act as solo on-site technician if necessary
- create strategies to maximize event revenue
- prepare and deliver compelling sales presentations
- prepare and present quotes and proposals timely
- attend site visits and planning meetings
- collaborate with vendors and company divisions
- understand event cost structure for profitability
- attend customer meetings and address concerns
- maintain accurate customer information in CRM
- keep knowledge of new products and technologies
- present reports to senior management
- deliver world-class service to customers and venue personnel
- oversee personnel assisting with event execution
- exceed internal and external customer expectations
- meet with guests on-site to ensure proper equipment setup
- monitor venues and check in on customers
- maintain a polished and professional image
- promote a culture of high performance and continuous improvement
- embrace company core values
- manage team performance and development
- handle human resources activities including selection and training
- provide coaching to team members
- recommend training opportunities
- implement diversity, equity, and inclusion initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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