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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $19.00 - $27.50
Work Schedule
Weekend Shifts
Benefits
Part-time schedule
Career development opportunities
inclusive work environment
Community involvement
Professional growth potential
Job Description
FAT Karting League is a dynamic and high-performance motorsport business specializing in competitive kart racing. Located in Indianapolis, USA, the organization emphasizes precision, experience, and teamwork both on and off the racing track. As a leading entity in the motorsport realm, FAT Karting League creates meticulously organized racing environments that foster consistency, attention to detail, and collaborative effort, crucial for the success of racers and events. Since its inception, the league has grown substantially and now aims to expand into new motorsport avenues, offering significant career development opportunities for individuals eager to grow with the company. This expansion reflects FAT... Show More
Job Requirements
- Experience in a customer-facing role involving enquiries, bookings, or sales conversations
- strong communication skills with the ability to build rapport quickly
- confident and professional approach to customer interactions
- ability to manage customer expectations and resolve objections effectively
- comfortable working in fast-paced environments where priorities can change quickly
- strong attention to detail and organisational skills
- confident using digital systems and communication platforms
- ability to remain calm and professional during live events
Job Qualifications
- Experience in a customer-facing role involving enquiries, bookings, or sales conversations
- strong communication skills with the ability to build rapport quickly
- confident and professional approach to customer interactions
- ability to manage customer expectations and resolve objections effectively
- comfortable working in fast-paced environments where priorities can change quickly
- strong attention to detail and organisational skills
- confident using digital systems and communication platforms
- ability to remain calm and professional during live events
- experience in a sales or conversion-focused environment
- experience within events, sports, hospitality, or youth programmes
- experience supporting social media or community engagement activities
- exposure to process improvement or operational support work
- passion or interest in motorsport is advantageous
Job Duties
- Build trusted relationships with parents and customers throughout the youth karting sign-up journey
- convert warm enquiries into confirmed programme bookings
- handle objections confidently and provide clear, accurate programme information
- identify opportunities to upsell future events and programmes
- act as the primary customer point of contact during events
- manage sign-on processes and maintain accurate customer details within Alpha Timing
- communicate event schedules, updates, and important information clearly and professionally
- capture and document customer feedback to support service improvement
- escalate operational issues promptly to the Event Manager or Hub Manager
- deliver a high standard of customer experience at every event touchpoint
- support social media content creation through capturing photos and videos during events
- represent FAT Karting League positively within the local community
- help build strong relationships with drivers, parents, and local supporters
- contribute ideas to improve customer service and sales processes
- support continuous improvement across event operations and administration
- ensure CRM and event data is accurate and maintained to a high standard
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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