Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Disability insurance
Paid Time Off
Paid jury duty
Referral program
401(k)
Vision Insurance
Bereavement leave
Life insurance
Job Description
The Setai, Miami Beach, is a luxury beachfront hotel renowned for its sophisticated design and exceptional service standards. Located in the heart of Miami Beach, The Setai offers guests an exquisite blend of Asian-inspired aesthetics and modern comforts, promising a relaxing and memorable stay. As a Forbes-rated property, The Setai prides itself on maintaining impeccable standards across all guest experiences, encompassing dining, wellness, and accommodation. This prestigious establishment caters to discerning international travelers and locals alike, providing an environment that emphasizes exclusivity, personalized service, and operational excellence.
The role of Event Coordinator at The Setai is an exceptional opportunity for a detail-oriented, service-driven professional to contribute to the seamless planning and execution of bespoke guest experiences. This full-time, non-management role focuses on supporting intimate, high-touch events primarily within the hotel's dining outlets and select private spaces. The Event Coordinator acts as a pivotal liaison between guests, internal teams, and management, ensuring that every detail from reservations to event execution meets the rigorous standards set forth by The Setai and its Forbes rating.
Responsibilities include managing private dining, group reservations, VIP guest experiences, and special activations, ensuring clear communication and alignment among all departments. The coordinator is also entrusted with preparing detailed event summaries and overseeing real-time event operations to anticipate guest needs and maintain an elevated level of service. This role requires close partnership with Food and Beverage leadership to guarantee consistency in service standards and operational flow.
Ideal candidates will demonstrate exceptional organizational skills, polished communication, and the ability to multitask effectively under pressure. A flexible schedule is essential, as the position requires availability during evenings, weekends, and holidays. The Event Coordinator is expected to uphold the highest levels of professionalism and discretion, managing last-minute changes with a solutions-oriented approach while identifying opportunities to enhance revenue through personalized service. This position also involves post-event follow-up and documentation to ensure continued excellence in guest experiences and operational improvements.
Working at The Setai means joining a team committed to excellence, continuous improvement, and delivering unforgettable moments for guests. The company offers competitive benefits including medical, dental, and vision insurance, life insurance, disability coverage, a 401(k) retirement plan, generous paid time off, and various employee discounts. If you are passionate about luxury hospitality and have a keen eye for detail, this role provides a unique platform to grow within one of Miami Beach's most prestigious hotel environments.
The role of Event Coordinator at The Setai is an exceptional opportunity for a detail-oriented, service-driven professional to contribute to the seamless planning and execution of bespoke guest experiences. This full-time, non-management role focuses on supporting intimate, high-touch events primarily within the hotel's dining outlets and select private spaces. The Event Coordinator acts as a pivotal liaison between guests, internal teams, and management, ensuring that every detail from reservations to event execution meets the rigorous standards set forth by The Setai and its Forbes rating.
Responsibilities include managing private dining, group reservations, VIP guest experiences, and special activations, ensuring clear communication and alignment among all departments. The coordinator is also entrusted with preparing detailed event summaries and overseeing real-time event operations to anticipate guest needs and maintain an elevated level of service. This role requires close partnership with Food and Beverage leadership to guarantee consistency in service standards and operational flow.
Ideal candidates will demonstrate exceptional organizational skills, polished communication, and the ability to multitask effectively under pressure. A flexible schedule is essential, as the position requires availability during evenings, weekends, and holidays. The Event Coordinator is expected to uphold the highest levels of professionalism and discretion, managing last-minute changes with a solutions-oriented approach while identifying opportunities to enhance revenue through personalized service. This position also involves post-event follow-up and documentation to ensure continued excellence in guest experiences and operational improvements.
Working at The Setai means joining a team committed to excellence, continuous improvement, and delivering unforgettable moments for guests. The company offers competitive benefits including medical, dental, and vision insurance, life insurance, disability coverage, a 401(k) retirement plan, generous paid time off, and various employee discounts. If you are passionate about luxury hospitality and have a keen eye for detail, this role provides a unique platform to grow within one of Miami Beach's most prestigious hotel environments.
Job Requirements
- High school diploma or equivalent
- Previous experience in event coordination or luxury hospitality
- Knowledge of service standards in high-end environments
- Excellent communication skills
- Strong organizational abilities
- Ability to multitask and work under pressure
- Flexible availability including evenings, weekends, and holidays
Job Qualifications
- Previous experience in luxury hospitality, events, or high-end restaurant operations
- Strong understanding of service standards within a Forbes-rated environment preferred
- Exceptional attention to detail and organizational skills
- Polished communication and professional presence
- Ability to multitask and perform under pressure while maintaining composure
- Flexible schedule, including evenings, weekends, and holidays
Job Duties
- Coordinate private dining, group reservations, VIP experiences, and special activations across all outlets
- Serve as the primary point of contact for confirmed events, ensuring clear and consistent communication with clients and internal teams
- Prepare and distribute detailed event summaries (BEO-style) to ensure full alignment across departments
- Partner closely with Food and Beverage leadership to execute events in accordance with service standards and operational flow
- Oversee events in real time, maintaining a strong floor presence and anticipating guest needs
- Ensure all setups, timing, and presentation meet The Setai's standards, including table settings, ambiance, and service sequence
- Work closely with captains and managers to ensure pre-shift communication, grooming standards, and service readiness are upheld
- Support OpenTable management by ensuring all group reservations and special requests are properly noted and executed per service (breakfast, lunch, dinner, brunch)
- Maintain accountability for accuracy of details, including menus, timing, guest preferences, and billing
- Manage last-minute changes with professionalism, discretion, and a solutions-oriented approach
- Identify opportunities to enhance revenue through curated experiences and personalized service
- Ensure all post-event follow-up and internal documentation is completed accurately
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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