Job Overview

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Compensation

Hourly
Exact $22.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule

Job Description

The Huntington & Bennett Company (H&B) is a distinguished event destination renowned for its unique factory and museum spaces that offer an immersive experience blending industrial heritage and modern hospitality. Known for its exceptional service and versatile event venues, H&B caters to a diverse clientele seeking memorable event experiences. This organization prides itself on delivering guest-centered services during corporate functions, private celebrations, and public events. With spaces that can be tailored to any event size or style, H&B is committed to maintaining a high standard of client satisfaction and operational excellence.

This Event Operations Coordinator role plays a central part in ensuring the flawless execution of events hosted at H&B. Reporting directly to the Events Manager, the coordinator is responsible for overseeing the setup, operation, and breakdown of all scheduled events within the venue. This role demands a proactive approach to guest service, ensuring that every client and guest receives an outstanding experience aligned with H&B's core values. The role is dynamic, involving hands-on management of event spaces, equipment, and staffing throughout the event lifecycle.

Key responsibilities include managing venue activation and staffing, giving site tours and factory visits to prospective and current clients, and troubleshooting any audio/visual challenges that may arise during events. The coordinator also undertakes administrative functions such as preparing floorplans for client approvals and assisting in staff training. This position requires readiness to work flexible hours, including nights and weekends, to accommodate event schedules. Strong communication skills and a customer service-oriented mindset are vital, along with a sales-driven attitude to support the company’s growth objectives. Familiarity with point-of-sale systems such as Outbound and Counterpoint, and a passion for baseball are considered favorable qualifications, reflecting the brand’s culture and audience.

Overall, this role is pivotal in maintaining the smooth operation of events at the venue and ensuring that all guest experiences are positive, seamless, and memorable. It offers an opportunity for professionals enthusiastic about event management and hospitality to grow within a company dedicated to excellence and innovation in guest engagement and event production.

Job Requirements

  • Bachelor's degree or equivalent experience will be considered
  • Excellent customer service skills and mindset
  • Strong and confident communicator
  • Sales driven
  • Knowledge of POS systems such as Outbound and Counterpoint
  • Knowledge of and passion for baseball preferred

Job Qualifications

  • Bachelor's degree or equivalent experience
  • Excellent customer service skills and mindset
  • Strong and confident communicator
  • Sales driven
  • Knowledge of POS systems such as Outbound and Counterpoint
  • Knowledge of and passion for baseball preferred

Job Duties

  • Oversee operations for all scheduled events
  • Responsible for set up and tear down for each event
  • Ensures all experiences listed in the client’s contract are covered by a brand ambassador for the duration of the event
  • Give factory tours and assist with museum experiences during event when needed
  • Hosts guests for site visits and tours of all H&B event spaces
  • Address any A/V malfunctions including troubleshooting and contacting A/V service providers
  • Performs inventory checks monthly of event supplies
  • Notifies Events Manager of any maintenance needed for event spaces and equipment
  • Assists with event administrative duties as needed
  • Prepare floorplans for client approval
  • Assists in training future event staff
  • Works nights and weekends as needed
  • Performs other job-related duties and responsibilities as assigned

Job Criteria

Experience

No experience required


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