Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
The Luxury Collection Hotels & Resorts is a prestigious brand within Marriott International, boasting over 120 hotels in more than 35 countries. With origins dating back to 1906 under the renowned Italian brand CIGA, The Luxury Collection has evolved through over a century of experience to offer exceptional luxury accommodations. These properties range from legendary palaces and secluded retreats to timeless modern classics, each one uniquely reflecting the cultural charm and heritage of its location. This diverse portfolio allows The Luxury Collection to craft authentic guest experiences that leave lasting and cherished memories. As part of Marriott International, one of the leading hospitality companies worldwide, The Luxury Collection emphasizes a commitment to diversity, inclusion, and equal employment opportunities. The brand focuses on fostering a welcoming environment where associates from varied cultural backgrounds and experiences come together to provide world-class hospitality.
This role is based at their Scottsdale, Arizona location and is classified under the Administrative job category. It is a full-time, non-management position that requires on-site presence, emphasizing the importance of direct guest interaction and team collaboration. The position involves using computers and office equipment to enter, retrieve, update, and maintain various records and files pertaining to guest services, reservations, and office transactions. The incumbent will compose correspondence, manage incoming and outgoing mail, and maintain organized electronic and paper filing systems. Critical to this role is the ability to interact professionally with guests, anticipate their service needs, and provide personalized assistance that aligns with The Luxury Collection's high standards of hospitality.
The candidate will be expected to support the team in achieving common objectives, foster positive workplace relationships, and communicate clearly using professional language. Other responsibilities include assisting guests with disabilities, handling phone calls appropriately, and fulfilling reasonable additional duties as assigned by supervisors. Physical tasks such as moving or lifting objects up to 10 pounds are also part of the job requirements.
Joining The Luxury Collection means becoming part of an esteemed global team and embarking on a career journey where you can deliver your best work, fulfill your purpose, and grow into your best professional self. The company prides itself on its rich history, cultural storytelling, and its genuine passion for personalized hospitality that anticipates and meets the needs of luxury travelers. This role is an excellent opportunity for individuals with a background in resorts or hotels, preferably with experience in food and beverage, to contribute to a renowned luxury hospitality brand and develop their careers in a supportive and enriching environment.
This role is based at their Scottsdale, Arizona location and is classified under the Administrative job category. It is a full-time, non-management position that requires on-site presence, emphasizing the importance of direct guest interaction and team collaboration. The position involves using computers and office equipment to enter, retrieve, update, and maintain various records and files pertaining to guest services, reservations, and office transactions. The incumbent will compose correspondence, manage incoming and outgoing mail, and maintain organized electronic and paper filing systems. Critical to this role is the ability to interact professionally with guests, anticipate their service needs, and provide personalized assistance that aligns with The Luxury Collection's high standards of hospitality.
The candidate will be expected to support the team in achieving common objectives, foster positive workplace relationships, and communicate clearly using professional language. Other responsibilities include assisting guests with disabilities, handling phone calls appropriately, and fulfilling reasonable additional duties as assigned by supervisors. Physical tasks such as moving or lifting objects up to 10 pounds are also part of the job requirements.
Joining The Luxury Collection means becoming part of an esteemed global team and embarking on a career journey where you can deliver your best work, fulfill your purpose, and grow into your best professional self. The company prides itself on its rich history, cultural storytelling, and its genuine passion for personalized hospitality that anticipates and meets the needs of luxury travelers. This role is an excellent opportunity for individuals with a background in resorts or hotels, preferably with experience in food and beverage, to contribute to a renowned luxury hospitality brand and develop their careers in a supportive and enriching environment.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or administrative support preferred
- Ability to use computers and office equipment proficiently
- Strong organizational skills
- Ability to communicate effectively in Spanish and English
- Capable of standing or sitting for extended periods
- Ability to lift and move objects up to 10 pounds
- Must adhere to company policies and professional appearance standards
- Willingness to perform additional reasonable duties as assigned
Job Qualifications
- Background in resorts and hotels preferred
- Experience in food and beverage preferred
- Strong computer skills including database management and office software
- Excellent communication skills in Spanish and English
- Ability to handle multiple tasks efficiently
- Experience in guest services or administrative roles
- Ability to maintain confidentiality and handle sensitive information professionally
Job Duties
- Enter and retrieve information from computer databases using a keyboard, mouse, or trackball to update files, records, and reservations
- Respond to guest inquiries promptly and professionally
- Transmit information or documentation via computer, email, or fax
- Operate standard office equipment apart from computers
- Compose letters, memos, and other documents using word processors, spreadsheets, databases, or presentation software
- Manage incoming and outgoing mail including dating and distributing incoming mail
- Create and maintain electronic and paper filing systems for records, reports, and documents
- Collect, copy, classify, and file office activity records and business transactions
- Use computer and point of sale systems to locate and input work-related information
- Comply with all company policies and procedures
- Maintain a neat and professional appearance
- Ensure confidentiality of proprietary information
- Assist guests according to company standards and needs
- Communicate clearly and professionally with guests and colleagues
- Answer telephones using proper protocol
- Support team efforts to achieve common goals
- Perform reasonable duties assigned by supervisors
- Move, lift, transport, push, drag, and place objects weighing up to 10 pounds unassisted
Job Criteria
Experience
No experience required
Job Location
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