Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.93 - $23.26
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs

Job Description

Marriott International, a global leader in the hospitality industry, is renowned for its commitment to exceptional service, innovation, and employee well-being. With a diverse portfolio of over 100 luxury hotels under the JW Marriott brand, the company offers a dynamic and inclusive workplace that fosters growth, learning, and collaboration. Located at 700 Aliceanna St, Baltimore, Maryland, this JW Marriott property embodies the Marriott reputation for quality and guest satisfaction, blending comfort with a distinctive luxury experience.

This full-time, non-management Administrative position provides an exciting opportunity to join a globally recognized hospitality leader that values its employees as the foundation of its success. The role centers on serving as the crucial point of contact for clients, ensuring excellent communication via phone and email, and managing information flow efficiently through various computer systems. The position offers a starting pay of $20.93 per hour with an increase to $23.26 per hour after a 90-day period, reflecting Marriott's dedication to rewarding and investing in its team members.

As an Administrative professional at JW Marriott, you will be responsible for updating and maintaining accurate records and data related to reservations, guest inquiries, and other administrative tasks using a range of software such as word processing, spreadsheets, databases, and presentation tools. The role requires proficiency in operating standard office equipment alongside computers to manage communications, transmit documents, and ensure error-free information handling.

Beyond administrative duties, the position emphasizes exceptional guest interaction by adhering to Marriott's hospitality standards—welcoming guests warmly, anticipating and addressing their service needs, assisting those with disabilities, and expressing genuine appreciation. Maintaining professionalism extends to a clean and appropriate personal appearance, confidentiality of proprietary information, and safeguarding company assets.

The role encourages collaboration and positive working relationships with colleagues across departments, promoting teamwork to achieve shared goals and promptly addressing workplace concerns. Safety is a priority, with responsibilities including reporting any accidents or unsafe conditions and managing physical tasks involving light lifting and movement.

Joining JW Marriott means becoming part of a unique community that prides itself on camaraderie, diversity, and holistic well-being, offering extensive training, development opportunities, and recognition programs to nurture your career in the luxury hospitality environment. With Marriott International's inclusive employment culture, all associates are welcomed and supported regardless of background, ensuring an equitable workplace that celebrates diversity.

In summary, this Administrative role at JW Marriott in Baltimore is an excellent fit for individuals who are organized, communicative, guest-focused, and eager to advance their careers within a prestigious global hospitality brand. It promises a rewarding work environment where you can do your best work, belong to a supportive team, and become the best version of yourself while contributing to the continued legacy of wonderful hospitality worldwide.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in administrative or customer service roles preferred
  • Ability to communicate clearly and professionally
  • Proficiency in using computers and office equipment
  • Ability to maintain confidentiality
  • Ability to follow company policies and procedures
  • Physical ability to lift and move objects up to 10 pounds

Job Qualifications

  • High school diploma or equivalent
  • Strong communication and interpersonal skills
  • Proficiency with computer software including word processing, spreadsheets, and databases
  • Ability to operate standard office equipment
  • Attention to detail and accuracy in documentation
  • Customer service experience preferred
  • Ability to work collaboratively in a team environment

Job Duties

  • Serve as point of contact for clients and communicate via phone and email
  • Enter and retrieve information using computers and office equipment
  • Prepare letters, memos, and documents with word processing and other software
  • Transmit information using computer, mail, or facsimile with proofreading
  • Welcome and assist guests according to company standards
  • Maintain confidentiality and protect company assets
  • Report accidents and unsafe conditions to management

Job Criteria

Experience

No experience required


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