Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays

Job Description

The Luxury Collection Hotels & Resorts is a prestigious global brand within Marriott International, boasting over 120 properties across more than 35 countries. Renowned for offering authentic and memorable luxury experiences, this collection of hotels and resorts represents a blend of rich cultural heritage and exceptional hospitality. Drawing on over 100 years of hospitality history, initially established in 1906 under the Italian CIGA brand, The Luxury Collection continues to provide guests with unique stays in iconic and celebrated properties. This heritage is enriched by the luxurious and evocative storytelling that each property embodies, making every visit a distinct reflection of its locale's cultural treasures and charms. From legendary palaces to remote retreats and modern classics, The Luxury Collection showcases timeless elegance and an unwavering commitment to exceeding the expectations of luxury travelers worldwide.

This particular administrative role, located at the Scottsdale, Arizona property at 6000 E Camelback Rd, is a full-time, non-management position crucial to the smooth operation of daily hotel activities. Candidates should demonstrate open availability and ideally have some prior experience in office or guest service environments. The role involves a variety of responsibilities centered around data entry, guest communication, office equipment operation, and administrative record keeping. This is not a remote position and requires a professional presence at the hotel.

The position entails entering and retrieving data from computer databases and point of sale systems, handling correspondence by mail or electronic means, and maintaining organized filing systems both digital and physical. The administrative associate is responsible for preparing documents such as letters, memos, and reports using standard office software suites including word processing, spreadsheets, and presentation tools. Additionally, the role includes managing incoming and outgoing mail accurately by date stamping and distributing it to appropriate recipients.

A vital part of the job is providing excellent guest service consistent with The Luxury Collection’s renowned hospitality standards. Team members are expected to welcome guests warmly, anticipate their needs, address service requests effectively, assist guests with disabilities, and ensure guests feel genuinely appreciated. Strong communication skills, both verbal and written, are essential for interacting professionally with guests and colleagues, as well as for managing telephone calls courteously.

This job also demands adherence to company policies, including maintaining a clean and professional appearance, respecting confidentiality, and safeguarding company assets. Collaborative teamwork is emphasized to foster a supportive and positive work environment where employees work together to achieve shared goals. Physical capabilities such as moving, lifting, and handling objects under 10 pounds are part of the general duties.

Marriott International is committed to diversity, equity, and inclusion, championing equal employment opportunities for all applicants and staff regardless of disability, veteran status, or other legally protected categories. Employees joining The Luxury Collection become part of a global team that values diverse backgrounds, talents, and experiences, creating a workplace where every individual can belong and thrive. This role offers an excellent opportunity to be part of a celebrated brand dedicated to delivering personalized, anticipatory luxury hospitality while growing professionally in an international enterprise.

Job Requirements

  • Open availability
  • some prior experience preferred
  • ability to operate standard office equipment
  • ability to move, lift, carry, push, pull, and place objects up to 10 pounds
  • willingness to adhere to company policies and procedures
  • excellent verbal and written communication skills

Job Qualifications

  • High school diploma or equivalent
  • basic computer proficiency with word processing and spreadsheet software
  • prior experience in administrative or guest services preferred
  • strong communication skills
  • ability to maintain confidentiality
  • professional appearance and demeanor
  • ability to work well within a team

Job Duties

  • Enter and retrieve information from computer databases and point of sale systems
  • prepare letters, memos, and other documents using office software
  • handle incoming and outgoing mail including date stamping and distribution
  • create and maintain filing and organization systems
  • welcome and assist guests according to company standards
  • communicate clearly and professionally with guests and employees
  • support team efforts and perform additional duties as requested by supervisors

Job Criteria

Experience

Mid Level (3-7 years)


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