Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional Development
wellness programs
Job Description
JW Marriott Orlando Grande Lakes is a premier luxury hotel located in Orlando, Florida. As part of Marriott International's luxury portfolio, JW Marriott is renowned globally for its exceptional service, elegant accommodations, and distinctive resort experiences in gateway cities and exclusive locations. The property offers guests a serene and sophisticated environment where every detail is meticulously crafted to provide a memorable stay. JW Marriott embraces a culture where associates are valued and cared for because their happiness and engagement directly contribute to outstanding guest experiences. The brand is guided by the legacy of its founder, J. Willard Marriott, emphasizing confidence, innovation, genuineness, and intuitive service. JW Marriott Orlando Grande Lakes fosters a dynamic workplace characterized by camaraderie among diverse teams, comprehensive training and development programs, recognition for achievements, and a holistic approach to employee well-being. This environment empowers associates to pursue their passions and grow their careers within a luxury hospitality setting.
The position offered is a full-time Administrative role at JW Marriott Orlando Grande Lakes, based in Orlando, Florida, that is non-management in nature. This role is critical in supporting the hotel's operational needs through precise data entry, effective communication, and dependable administrative tasks. The selected candidate will be responsible for entering and retrieving information in computer databases, updating records, reservation details, and responding to guest inquiries, using standard office equipment including keyboards, mouses, and facsimile machines. This role requires managing both electronic and paper-based filing systems, preparing correspondence such as letters and memos utilizing word processing or spreadsheet software, and handling incoming and outgoing mail activities including distribution and date stamping.
Additionally, the role entails maintaining confidentiality of proprietary information and protecting company assets, welcoming guests warmly, anticipating and meeting their service needs, and supporting individuals with disabilities in alignment with Marriott's high service standards. Clear and professional communication skills are essential as the candidate will interact with guests, colleagues, and supervisors through telephone and written documents. The ability to develop and sustain positive working relationships and teamwork to achieve common objectives is vital. The job also includes light physical activities such as moving items weighing up to 10 pounds. By joining JW Marriott Orlando Grande Lakes as an Administrative team member, you will engage in roles that combine technical office competencies with hospitality excellence in a supportive and respectful environment that promotes your development and success in the luxury hospitality industry.
The position offered is a full-time Administrative role at JW Marriott Orlando Grande Lakes, based in Orlando, Florida, that is non-management in nature. This role is critical in supporting the hotel's operational needs through precise data entry, effective communication, and dependable administrative tasks. The selected candidate will be responsible for entering and retrieving information in computer databases, updating records, reservation details, and responding to guest inquiries, using standard office equipment including keyboards, mouses, and facsimile machines. This role requires managing both electronic and paper-based filing systems, preparing correspondence such as letters and memos utilizing word processing or spreadsheet software, and handling incoming and outgoing mail activities including distribution and date stamping.
Additionally, the role entails maintaining confidentiality of proprietary information and protecting company assets, welcoming guests warmly, anticipating and meeting their service needs, and supporting individuals with disabilities in alignment with Marriott's high service standards. Clear and professional communication skills are essential as the candidate will interact with guests, colleagues, and supervisors through telephone and written documents. The ability to develop and sustain positive working relationships and teamwork to achieve common objectives is vital. The job also includes light physical activities such as moving items weighing up to 10 pounds. By joining JW Marriott Orlando Grande Lakes as an Administrative team member, you will engage in roles that combine technical office competencies with hospitality excellence in a supportive and respectful environment that promotes your development and success in the luxury hospitality industry.
Job Requirements
- High school diploma or equivalent
- prior experience in administrative or office environment preferred
- strong computer literacy including Microsoft Office suite
- excellent verbal and written communication skills
- ability to maintain confidentiality
- strong organizational and multitasking skills
- ability to interact professionally with guests and team members
- capability to lift or move objects up to 10 pounds
- availability to work full time
- willingness to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- proficiency with computers and office software such as word processing, spreadsheets, and databases
- excellent communication skills both written and verbal
- ability to maintain confidentiality
- strong organizational skills
- experience in administrative or hospitality roles preferred
- ability to handle multiple tasks and prioritize
- team player with positive attitude
- basic knowledge of point of sale systems
Job Duties
- Enter and retrieve information in computer databases
- update records, files, and reservations
- answer guest inquiries
- transmit information or documents using computer, mail, or facsimile
- operate standard office equipment
- prepare letters, memos, and other documents using word processing and spreadsheet software
- handle incoming and outgoing mail including date stamping and distribution
- create and maintain filing and organization systems
- compile, copy, sort, and file records of office activities
- use point of sale systems
- follow company policies and procedures
- maintain confidentiality
- welcome and acknowledge guests
- assist individuals with disabilities
- communicate clearly and professionally
- answer telephones with appropriate etiquette
- develop and maintain positive working relationships
- move or lift objects weighing up to 10 pounds
- perform other reasonable job duties as assigned
Job Criteria
Experience
No experience required
Job Location
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