Event Coordinator

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $17.77 - $20.35
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Retirement Plan

Job Description

The hiring establishment, known as the Store, is an organization dedicated to delivering exceptional hospitality experiences, with a philosophy of providing 'unreasonable hospitality' to its guests. This company operates within the events and hospitality sector, specializing in creating memorable social and special events that leave a lasting positive impression. The Store recognizes the critical value of behind-the-scenes support roles which are vital for its smooth and efficient functioning. Its commitment to excellence is reflected not only in the events themselves but also in the supportive environments cultivated within the team, contributing to a high standard of guest satisfaction and operational success. As a forward-thinking company, the Store emphasizes collaboration between departments and encourages a proactive 'Act like you own it' mentality among its employees, fostering a culture of ownership, motivation, and continuous improvement.

The Event Coordinator role is a pivotal position within the sales department of the Store. This role is designed for individuals who thrive in dynamic environments and enjoy multitasking across various administrative and sales support functions. The Event Coordinator's primary responsibility is to support the smooth execution of event planning processes from initial inquiry to finalizing details and follow-up, ensuring that each event is flawlessly coordinated to exceed guest expectations. This position demands strong organizational, communication, and interpersonal skills which enable the coordinator to serve as a liaison between the sales team, operations, and guests.

Beyond traditional administrative tasks, the Event Coordinator contributes actively to the sales team's efforts by converting social event inquiries into successful bookings, thereby enhancing the Store's market reach and profitability. The role involves making confirmation calls, managing contracts, facilitating site tours, and providing continuous support to event hosts throughout the event lifecycle. Exceptional customer service and attention to detail are essential traits that help the coordinator anticipate and respond to guests' needs effectively.

The role also requires the ability to interpret and analyze basic data to assist both Operations and the Sales Team in decision-making processes. By maintaining up-to-date documentation such as Banquet Event Orders (BEOs) and managing accounts receivable tasks, the coordinator ensures the operational team has all necessary information for seamless event delivery. The ability to identify upsell opportunities post-sale further contributes to the financial success of the Store.

This full-time position offers a salary range between $17.77 and $20.35 per hour, reflecting the vital contribution of the Event Coordinator to the company's mission of unparalleled hospitality. The ideal candidate will demonstrate a friendly 'You Got It' attitude, excellent verbal communication skills, and the ability to connect and collaborate effectively with a diverse range of stakeholders. Fluency in English and strong decision-making abilities are required to excel in this role.

Overall, the Event Coordinator role at the Store is an exciting opportunity for individuals passionate about event planning and hospitality. It offers a chance to develop valuable career skills in sales and operations while being part of a team that values innovation, teamwork, and a customer-centric approach. The Store is an equal opportunity employer and complies with E-Verify regulations where applicable, emphasizing its commitment to a diverse and inclusive workforce.

Job Requirements

  • High school diploma or equivalent
  • Experience with administrative or event coordination duties preferred
  • Proficiency in English communication
  • Ability to communicate effectively with guests, sales team, and management
  • Strong decision-making skills
  • Ability to work collaboratively
  • Basic data analysis skills
  • Willingness to perform other duties as assigned

Job Qualifications

  • Strong verbal and written communication skills
  • Proficient in English
  • Demonstrated organizational skills
  • Ability to analyze basic data for decision making
  • Experience in customer service or hospitality environment preferred
  • Ability to multitask and manage time effectively
  • Friendly and positive attitude

Job Duties

  • Go above and beyond to ensure the needs of each special events guest are met, communicating all requests from host to ensure all contracts are updated accordingly
  • take RFPs and calls for social events, converting them to closed won business
  • conduct site tours as needed
  • ensure accurate and prompt distribution of all paperwork for pop up parties working through management team to ensure they are staffed to support
  • provide administrative support to the sales department including follow up on calls, emails, tasks with event host after the sale is closed won, communicating to operations any changes to BEOs or updated signed contracts
  • follow up on ARs, collect payment information, and close out any remaining balances
  • submit check requests, invoices as needed
  • ensure operations has the most up to date BEO for each event
  • offer upsell opportunities to event hosts after sale is closed won

Job Criteria

Experience

Entry Level (1-2 years)


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