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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.75 - $28.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Basic Term Life Insurance
Dental Insurance
Vision Insurance
critical illness insurance
accident insurance
401(k) plan with employer match
Job Description
Our hiring establishment is a well-regarded transportation and event coordination company specializing in delivering seamless, professional, and high-quality travel and event management solutions. As a full-time employer, we pride ourselves on providing outstanding customer service, ensuring that our clients experience smooth and efficient transportation arrangements for various occasions, including corporate travel, group events, meetings, and conventions. We are committed to fostering a collaborative, dynamic work environment that values dedication, efficiency, and attention to detail. We offer a competitive, experience-based hourly compensation structure, ensuring our team members are recognized and rewarded based on their expertise and contributions. Our full-time employees gain... Show More
Job Requirements
- high school diploma
- excellent written and verbal communication skills, including proofreading
- strong customer service orientation with high standards for quality
- previous call center or event planning experience preferred
- proficiency in Microsoft Office (Word, Excel, PowerPoint), email, and web-based tools
- highly organized with strong time management and multitasking abilities
- ability to exercise sound judgment, discretion, and maintain confidentiality
- detail-oriented with the ability to meet deadlines in a fast-paced environment
- capable of working both independently and collaboratively
- flexible schedule, including availability outside standard business hours (Monday-Friday, 9:00 AM-5:00 PM)
- strong problem-solving and decision-making skills
- ability to manage multiple projects simultaneously
- familiarity with event planning software and basic marketing strategies preferred
- adaptable to seasonal workload fluctuations
- onsite position (remote work not available)
Job Qualifications
- high school diploma
- excellent written and verbal communication skills, including proofreading
- strong customer service orientation with high standards for quality
- previous call center or event planning experience preferred
- proficiency in Microsoft Office (Word, Excel, PowerPoint), email, and web-based tools
- highly organized with strong time management and multitasking abilities
- ability to exercise sound judgment, discretion, and maintain confidentiality
- detail-oriented with the ability to meet deadlines in a fast-paced environment
- capable of working both independently and collaboratively
- strong problem-solving and decision-making skills
- ability to manage multiple projects simultaneously
- familiarity with event planning software and basic marketing strategies preferred
- adaptable to seasonal workload fluctuations
Job Duties
- create, maintain, and organize files and program documentation
- answer phones and respond to inquiries via phone and email in a timely, professional manner
- monitor and manage group and wedding email inboxes
- perform manifest management and accurate data entry
- enter, update, and maintain group and wedding reservations
- quote and book over-the-road transportation reservations
- assist in the preparation and presentation of client proposals
- conduct quality assurance for existing clients, including follow-ups (thank-you notes, surveys, etc.)
- investigate and resolve service issues
- escalate as needed
- review incoming customer data to ensure completeness and accuracy
- oversee daily transportation operations to support events
- ensure all operations meet service agreements, contracts, and client expectations
- coordinate all logistical aspects of events, including transportation and accommodations
- monitor chauffeur performance and report compliments, issues, or service deficiencies
- track operational performance through reporting and data analysis (customer profiles, cost, service levels)
- ensure timely execution of all transportation and event-related activities
- resolve day-to-day operational challenges and escalate when appropriate
- build and maintain strong client relationships
- identify opportunities to upsell and secure repeat business
- provide on-site or remote support to clients and guests during events
- support efficient communication and coordination across teams
- provide recommendations and guidance to improve processes and client experience
- contribute to marketing and promotional efforts as needed
- perform additional duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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