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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.25 - $27.75
Work Schedule
Standard Hours
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Paid holidays
Job Description
Woodruff Arts Center is a premier cultural institution located in Atlanta, Georgia, recognized as the nation's third largest arts center. It serves as a vibrant hub for the performing and visual arts, housing three distinguished Art Partners: the Alliance Theatre, Atlanta Symphony Orchestra, and High Museum of Art. Committed to enriching the community through excellent artistic performances, innovative educational programs, and collaborative efforts, the Woodruff Arts Center plays an integral role in supporting and fostering the arts within the region. Each member of the Woodruff team contributes significantly to the center’s ongoing success and reputation as a landmark cultural destination.... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 3-5 years of experience in entertainment or hospitality industry working in special event or concert management
- Knowledge of special event technology and production and filming trends
- Experience with event management and booking software
- Experience with Microsoft Office
- Experience with basic financial accounting, billing, and budgeting
- Excellent guest service acumen and demeanor
- Outstanding written and verbal communication skills
- Exceptional interpersonal and organizational skills
- Able to work under pressure and accept a flexible work schedule including evenings and weekends
- Knowledge of the American Disabilities Act
- Capable of working in teams and collaborating with co-workers
- Able to act independently with mature judgment
- Possess a professional presentation, appearance, and work ethic
- Position requires constant walking, climbing stairs, occasional sitting, lifting, and carrying at least 20 pounds
- Ability to work in a moderate noise environment
Job Qualifications
- Bachelor's degree or equivalent experience
- 3-5 years experience in entertainment or hospitality industry in special event or concert management
- Knowledge of special event technology, production and filming trends
- Experience with event management and booking software
- Experience with Microsoft Office
- Experience with basic financial accounting, billing, and budgeting
- Excellent guest service acumen and demeanor
- Outstanding written and verbal communication skills
- Exceptional interpersonal and organizational skills
- Knowledge of the American Disabilities Act
- Capable of working in teams and collaborating with co-workers
- Able to act independently with mature judgment
- Professional presentation, appearance, and work ethic
Job Duties
- Report to and work closely with the Senior Event Manager to plan and implement logistics and services for scheduled Atlanta Symphony Hall LIVE concerts and events
- Provide additional support to the Atlanta Symphony Hall LIVE department including production, backstage hospitality and catering, runners, front of house staffing, ticketing, marketing, parking, and merchandise
- Assist with managing events from contract receipt through to post event financial statements finalization
- Oversee Atlanta Symphony Hall LIVE events day of show and act as Manager on Duty as assigned
- Advance show information with tour managers and serve as venue liaison with artists and tour managers on event days
- Manage production level dressing rooms and artist hospitality
- Staff and manage runners, hospitality assistants, and caterers as needed
- Order cash requests when applicable
- Confirm parking, transportation, and security arrangements
- Book travel and hotel accommodations for guest artists and conductors when applicable
- Coordinate meet and greets as applicable
- Provide estimates, invoices, and receipts for artist settlement
- Finalize and process event invoices and merchandise settlements
- Schedule front of house staffing including EMT, APD, ushers, ticket takers, and security using approved contract services
- Coordinate with production, library, and personnel teams to communicate event information, riders, and budgeting
- Provide ongoing updates to back of house and front of house teams, contractors, and Woodruff Arts Center departments that support facility and event operations
- Maintain comprehensive day of show event sheets and distribute to all involved departments
- Participate in weekly event meetings and daily event postings
- Establish release and distribution of event sheets one week in advance and prior to meetings
- Transfer show/event files back to Senior Event Manager to process accounting settlements
- Follow department and organization procedures for contractor engagement
- Maintain positive relationships with contractors
- Work with internal and external clients to identify and manage all aspects of scheduled events
- Manage client account files in event management software adhering to policies
- Implement client contracts and additional requests/payments
- Maintain and file documents and emails
- Order supplies and pull equipment from Atlanta Symphony Hall inventory
- Follow purchasing policies and maintain inventory
- Participate in weekly meetings with Senior Event Manager and professional development
- Participate in training and orientation for staff and volunteers
- Learn emergency preparedness procedures
- Be responsible for designated emergency roles
- Act as an ADA ambassador
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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