Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $27,198.96 - $35,344.70
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Inclusive and supportive work environment
Job Description
The Michaels Companies Inc. is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the best place for all things creative, offering a wide range of arts and crafts supplies, custom framing services, and unique handmade goods through MakerPlace by Michaels. Michaels is dedicated to fueling the joy of creativity, fostering an inclusive environment for both customers and team members, and maintaining a strong commitment to community and customer satisfaction. With a... Show More
Job Requirements
- High school diploma or equivalent
- retail and/or customer service experience
- ability to stand for long periods
- capability to handle job stress and interact effectively with others including guests of all ages
- good communication skills including verbal, written, nonverbal, and listening
- experience working with children and children’s events
- ability to lift heavy boxes and access high shelves using ladders
- willingness to work nights, weekends, and early mornings
- ability to maintain cleanliness and safety standards
- must satisfy federal, state, and local legal requirements for employment
Job Qualifications
- Retail and/or customer service experience required
- experience working with children and children’s events
- excellent people skills
- good verbal, written, and listening communication skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in craft projects and activities like face painting
- facilitate party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create backup or emergency plans
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote and enroll customers in Rewards program and Private Label Credit Cards
- educate customers on Voice of Customer (VOC) survey
- assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes
- participate in truck unloading, stocking, and planogram (POG) processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization (SISO) and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures (SOPs)
- interact respectfully and positively with customers and team members
- cross-train in Custom Framing selling and production
- participate in daily store cleanliness activities including sweeping and maintaining restrooms
- perform other duties as assigned
Job Location
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