Event Coordinator-2

Michaels is a leading specialty retailer focused on arts and crafts, proudly operating over 1,300 stores across 49 states in the United States and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels has become the premier destination for creative enthusiasts and professionals alike. The company offers an extensive assortment of products including custom framing, art supplies, floral arrangements, seasonal décor, and numerous crafting materials. Alongside operating physical stores, Michaels also provides a robust online shopping experience through Michaels.com and Michaels.ca, catering to a wide range of customers who are passionate about creativity and celebration. With a strong commitment to inclusion, creativity, and customer satisfaction, Michaels continuously evolves its offerings and services to fuel joy and inspiration for craft lovers of all ages. The organization values its team members by fostering a supportive environment and providing comprehensive benefits that cater to both full-time and part-time employees, emphasizing wellbeing and professional growth.

The role of Event Coordinator at a Michaels store in Knoxville, TN is pivotal in creating memorable, enjoyable, and smooth experiences for guests. This position involves planning, coordinating, and facilitating various events within the store, with a particular emphasis on children's birthday parties and craft classes. The Event Coordinator manages multiple events simultaneously, ensuring that every celebration and class is executed with precision and creativity, leaving guests delighted and engaged. This role requires not only event planning skills but also hands-on interaction with customers of all ages, from young children to seniors, to foster an atmosphere of fun and artistic exploration.

In addition to event management, the Event Coordinator is responsible for delivering exceptional customer service. This includes assisting shoppers in locating products, providing knowledgeable guidance, and offering solutions tailored to customer needs. Maintaining the flow of a friendly and efficient checkout experience is essential, as is educating customers about the store’s Rewards program and Private Label Credit Cards to enhance their shopping experience. The coordinator supports operational store duties such as truck unloading, merchandise stocking, and maintaining recovery standards to ensure a well-organized retail environment.

Administratively, the Event Coordinator completes essential tasks including responding to emails, answering phone calls, and managing paperwork related to events. They adjust and customize plans based on client feedback, ensuring that each event meets or exceeds expectations. Being prepared with backup plans to handle unforeseen circumstances is vital to maintaining client satisfaction. Strict adherence to the company’s cleanliness, safety standards, and operating procedures is expected, alongside participating in daily store maintenance activities.

The position demands excellent interpersonal skills, creativity, and energy, with a focus on positive engagement with customers and team members alike. Experience in retail or customer service, strong communication abilities, and familiarity with children's events are highly preferred. Physical stamina is required, as the role involves standing for extended periods, moving around the store, lifting, bending, and performing other physical activities. Michaels provides a supportive environment where reasonable accommodations are made to enable all team members to succeed.

Michaels offers competitive wages and a comprehensive benefits package that includes health insurance, paid time off, tuition assistance, and generous employee discounts. The company embraces diversity and inclusion, serving as an equal opportunity employer committed to creating a workplace where all individuals can thrive and contribute to a culture of creativity and celebration. This role presents a unique opportunity for those passionate about crafting and event planning to join a dynamic and customer-focused retail organization, helping make every celebration and creative endeavor a success.