Event Concierge- Part Time

This position is for a pivotal role within a prestigious hotel, serving as the essential liaison between Catering/Convention Service Managers and all operational departments during onsite meetings. The hotel itself is renowned for its commitment to excellence and providing premium service in the hospitality industry, offering a variety of accommodation, event, and dining experiences for guests across the globe. Within this fast-paced and dynamic environment, the role ensures seamless coordination and communication across teams, elevating the guest experience during conventions and events hosted at the property.

Working closely with Catering and Convention Services Managers, the individual in this capacity acts as the central point of contact for onsite meeting coordination, managing special needs and requests for in-house groups. This highly visible role demands exceptional communication skills, problem-solving abilities, and a comprehensive understanding of hotel operations. The person in this position plays a vital role in creating memorable experiences for guests by ensuring that all event specifications are met with precision and that clients receive timely updates on their event status. Proactivity and the ability to remain calm under pressure are critical traits, given the nature of handling multiple guest requests and coordinating with various departments throughout the hotel's meeting and convention spaces.

The role entails using specialized software, such as Delphi, to generate necessary documentation and implement changes as needed to support the flawless execution of events. It involves attending daily Banquet Event Order meetings and weekly resume meetings as necessary, as well as participating in pre-convention meetings prior to conferences to confirm all arrangements are in place. There is also an opportunity to engage in special projects as assigned by the Department Manager, providing further growth and learning in event management and hotel operations.

As the event liaison, the individual collaborates actively with the Event Concierge team and management, supporting a smooth experience for meeting planners, guests, and staff alike. A strong knowledge of hotel departments and their roles enables this person to fulfill diverse guest needs efficiently. This position requires someone who thrives in a multi-tasking environment, prioritizing and managing time effectively while maintaining attention to detail and a guest-oriented approach. The work schedule requires flexibility, including evenings, weekends, and holidays, reflecting the hospitality industry's commitment to service excellence around the clock.

In summary, this role offers the chance to be at the heart of hotel event coordination, engaging in a variety of responsibilities that ensure superior service delivery and guest satisfaction. It is a challenging yet rewarding position for those with a passion for hospitality, strong organizational skills, and a desire to contribute to the success of a leading hotel brand by delivering flawless event experiences.