Event Concierge-Part time

Our establishment is part of the renowned Hyatt Hotels Corporation, a global leader in the hospitality industry known for its exceptional standards, innovative services, and commitment to guest satisfaction. Hyatt operates a diverse portfolio of full-service hotels and resorts worldwide, offering guests memorable experiences rooted in comfort, luxury, and personalized service. At Hyatt, associates work in an environment that challenges them to perform at their very best while providing ample opportunities for career advancement, job enrichment, and a supportive work culture. The company is dedicated to inclusivity and equality, ensuring fair consideration for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The role of Event Concierge serves as a critical link within the Event Sales and Planning team, acting as a liaison between the hotel and the on-site meeting contact. This highly visible position holds the responsibility for managing and addressing all requests and needs of guests and groups during events, ensuring seamless execution and exceptional service quality. The Event Concierge must possess detailed knowledge of the hotel meeting facilities, understand group dynamics, and be well-versed in the specifics of each event to anticipate and resolve any potential issues proactively.

This role requires a professional who thrives in a fast-paced, dynamic environment with a focus on customer satisfaction. The Event Concierge takes pride in offering personalized attention and demonstrating superb communication skills in managing multiple tasks simultaneously. They serve as the central point of contact for groups, ensuring that all logistical and operational details are executed flawlessly, contributing to the overall success of events hosted at the hotel.

The position expects the candidate to have an upbeat and positive attitude, a strong desire to satisfy the needs of others, and the ability to stay calm under pressure. Additionally, the Event Concierge should be able to quickly establish personal connections with guests and team members, exemplifying an outgoing nature that fosters interaction and collaboration. It is important that candidates demonstrate exceptional attention to detail and follow-through, as well as strong organizational skills to juggle various responsibilities effectively.

Physical demands of the role include the capability to push or pull loaded carts weighing up to approximately 100 pounds, lift and move items up to 50 pounds, and perform physical activities such as bending, squatting, kneeling, climbing, and reaching regularly. The position also necessitates standing and walking continuously during shifts. Candidates must be comfortable utilizing basic office equipment, including fax machines, copiers, telephones, and computers.

The Event Concierge role includes working rotating shifts which may encompass nights, weekends, and holidays. This flexible schedule ensures comprehensive event coverage and supports the hotel’s commitment to delivering outstanding service during all times of operation.

In summary, this role is perfect for individuals passionate about hospitality and dedicated to creating exceptional event experiences within the luxury hotel environment offered by Hyatt. It provides an excellent career opportunity for those looking to grow within a prestigious company while contributing to memorable moments that guests will cherish.