Event Concierge (On-Call)

Marriott International is a globally recognized leader in the hospitality industry, widely known for its commitment to delivering exceptional guest experiences across a portfolio of renowned brands. One of its distinguished luxury brands, JW Marriott, offers guests a blend of elegance and comfort in prime locations worldwide. JW Marriott hotels pride themselves on fostering a welcoming and inclusive work environment where associates are valued and supported in their personal and professional growth. The brand emphasizes the importance of holistic well-being, training, development opportunities, and a culture that celebrates diversity and camaraderie among its employees. Located in Los Angeles, California, JW Marriott at 900 W Olympic Blvd operates in a vibrant urban setting, serving a diverse clientele with high standards of luxury hospitality.

The role being offered is a full-time, non-management position within the Food and Beverage & Culinary category, specifically functioning as a group coordinator/host(ess) for banquet events. This position plays a crucial role in ensuring the smooth execution of banquet functions by acting as a liaison between guests and the hotel’s event team. The associate meets with group coordinators or hosts prior to events to review arrangements, facilitate introductions, and confirm all event logistics align with the expectations outlined in the banquet event order. The role requires a keen eye for detail, excellent communication skills, and the ability to anticipate and address guest needs effectively.

This position offers an initial pay rate of $31.73 per hour, with an increase to $35.35 per hour after 90 days, reflecting the value Marriott places on dedication and performance. The successful candidate will be proficient in reading and analyzing banquet event orders to gather critical guest information, understand set-ups, timelines, and special requirements such as buffets and action stations. They will also be responsible for following up on any special arrangements to ensure compliance and overall event quality.

Moreover, the role adheres to Marriott’s strict safety and security policies, requiring the associate to report any accidents, injuries, or unsafe work conditions and to complete safety training and certifications. The position demands physical stamina, including standing or walking for extended periods, lifting objects up to 25 pounds, maneuvering in confined or elevated spaces, and navigating various surfaces. Marriott International emphasizes that its associates maintain a clean and professional appearance, practice confidentiality, and protect company assets.

As a vital member of the JW Marriott team, the banquet group coordinator/host(ess) is expected to deliver outstanding customer service by welcoming and acknowledging guests, anticipating their needs, and expressing genuine appreciation. Effective communication skills, including telephone etiquette, and the ability to foster positive team relationships are essential. Marriott’s dedication to equal opportunity employment highlights its commitment to diversity and inclusion, ensuring a respectful, supportive workplace where all associates can thrive.

This position offers an exceptional opportunity for individuals passionate about luxury hospitality and who seek to contribute to memorable guest experiences in a prestigious hotel environment. Joining JW Marriott means becoming part of a globally respected brand that values its employees and continuously invests in creating a career path that encourages personal and professional advancement. If you are looking to develop your career in hospitality within a supportive and renowned organization, this role provides a platform to do your best work, begin your purpose, belong to a global team, and become the best version of yourself.