Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, founded in 2006 with headquarters and offices located in New York City, Dallas, Chicago, and Richmond, Virginia. The company manages a substantial portfolio valued at 5.0 billion dollars, encompassing 148 premium-branded hotels with more than 22,000 guestrooms spread across 37 states and 106 cities. MCR employs over 7,000 team members nationwide and operates under several distinguished brands, including nine Marriott brands and eight Hilton brands, along with a variety of unflagged independent hotels. Recognized for innovation in the travel industry, MCR was named one of Fast Company's 10 Most Innovative... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Ability to work in an indoor environment
- Ability to handle cleaning chemicals safely
- Comfortable working in moderate noise conditions typical of hotel environments
- Proficient in English communication
- Ability to operate point of sale (POS) systems and computers
Job Qualifications
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
- Indoor work environment knowledge
- Experience with customer service and hospitality sectors is an advantage
- Strong communication and interpersonal skills
- Ability to handle multiple tasks concurrently
- Basic problem-solving skills
Job Duties
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolves customer complaints
- assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
- Assures that collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
- Acts as a resource and knows what activities are available in the city (theater, sports, concerts, shows, special exhibits, sightseeing) and assists guests in these areas to provide information, ticketing, and reservations for guests
- Effectively communicates with all other departments to coordinate and ensure that guest requests and expectations are met
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Desk, Business Center, and lobby coverage
- Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
- Performs other duties as assigned by supervisor
- Demonstrates accuracy and thoroughness
- Monitors own work to ensure quality
- Provides the best possible service to clients and customers
- Meets or exceeds productivity standards
- Produces adequate volume of work efficiently in a specific time
- Responds to requests for service and assistance
- Demonstrates the desire and ability to provide high quality service to both internal and external customers
- Solicits customer feedback to improve service
- Asks for and offers help when needed
- Includes appropriate people in decision-making
- Takes responsibility for own actions
- Performs work with little or no supervision
- works independently
- Can be relied upon regarding task completion and follow up
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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