Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Standard Hours
Benefits
Complimentary employee meal
complimentary parking
hotel discounts
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Vacation leave
sick leave
401k with Matching
Employee stock purchase plan
Educational Reimbursement
Job Description
Park Hyatt Aviara is one of San Diego's premiere destination locations, recognized as a AAA Five-Diamond luxury resort. This prestigious establishment has recently undergone a stunning renovation, featuring striking architecture that enhances its allure. Set amidst 200 lush acres of natural beauty, the resort offers an exceptional blend of world-class recreation and relaxation. Guests can indulge in a beautiful spa experience, tee off on an 18-hole golf course designed by the legendary Arnold Palmer, or simply retreat within an environment that delivers sophisticated, approachable luxury. Located in Carlsbad, this resort has a distinct character that embodies both the charm and elegance of Southern California's coastal lifestyle.
The Event Concierge role at Park Hyatt Aviara is a crucial position within this luxury environment, designed to deliver an unparalleled level of service to meeting and event planners, as well as guests attending multi-day conferences, weddings, and special events. This position functions as the central point for managing and addressing special needs or requests throughout the course of an event, ensuring seamless delivery of services and a superior guest experience. The Event Concierge requires detailed knowledge of the hotel's meeting facilities, group dynamics, and event logistics. This role is not merely about meeting expectations but exceeding them proactively by anticipating potential challenges and providing solutions before issues arise.
As a highly visible representative of the hotel, the Event Concierge collaborates closely with Event Managers and Meeting and Event Planners during the active phase of events, and supports other projects as assigned before and after events. The role demands a problem-solver mindset characterized by empowerment and initiative, aiming to provide on-site support that is both efficient and exceptional. Working at Hyatt means being part of a culture that values caring, attentive associates who focus on delivering memorable service. Hyatt fosters a warm, respectful, and inclusive environment where career opportunities abound, offering exciting challenges in the hospitality industry. The position is hourly, compensated at $25.00 per hour. Park Hyatt Aviara's comprehensive benefits package enhances the working experience, making this an ideal opportunity for professionals looking to grow and shine within a renowned luxury resort setting.
The Event Concierge role at Park Hyatt Aviara is a crucial position within this luxury environment, designed to deliver an unparalleled level of service to meeting and event planners, as well as guests attending multi-day conferences, weddings, and special events. This position functions as the central point for managing and addressing special needs or requests throughout the course of an event, ensuring seamless delivery of services and a superior guest experience. The Event Concierge requires detailed knowledge of the hotel's meeting facilities, group dynamics, and event logistics. This role is not merely about meeting expectations but exceeding them proactively by anticipating potential challenges and providing solutions before issues arise.
As a highly visible representative of the hotel, the Event Concierge collaborates closely with Event Managers and Meeting and Event Planners during the active phase of events, and supports other projects as assigned before and after events. The role demands a problem-solver mindset characterized by empowerment and initiative, aiming to provide on-site support that is both efficient and exceptional. Working at Hyatt means being part of a culture that values caring, attentive associates who focus on delivering memorable service. Hyatt fosters a warm, respectful, and inclusive environment where career opportunities abound, offering exciting challenges in the hospitality industry. The position is hourly, compensated at $25.00 per hour. Park Hyatt Aviara's comprehensive benefits package enhances the working experience, making this an ideal opportunity for professionals looking to grow and shine within a renowned luxury resort setting.
Job Requirements
- High school diploma or equivalent
- Prior experience in event planning or hospitality industry preferred
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Professional demeanor and appearance
- Strong problem-solving abilities
- Willingness to work flexible hours including evenings and weekends
Job Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Experience and understanding of event sales and/or event planning
- Must possess a professional presentation
- Outstanding guest services skills in a luxury environment
- Strong interpersonal and problem-solving skills
- Highly responsible and reliable
- Ability to work well under pressure
Job Duties
- Serve as the central point of contact for special requests and needs during events
- Maintain detailed knowledge of hotel meeting facilities and event logistics
- Collaborate directly with Event Managers and Meeting & Event Planners during events
- Proactively identify and resolve potential issues to exceed guest expectations
- Provide seamless on-site support throughout multi-day conferences, meetings, weddings, and other events
- Support pre- and post-event projects as assigned
- Represent the hotel with professionalism and a focus on outstanding guest service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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