Event Concierge

Cheyenne Mountain Resort, Destination by Hyatt, is a distinguished 4-star full-service resort located on 25 acres of lush greenery in Southern Colorado Springs. Established in 1985, the resort offers breathtaking mountain views and a wide range of recreational activities including golf, swimming, and tennis, creating a unique and memorable guest experience. As part of the globally recognized Hyatt brand, Cheyenne Mountain Resort exemplifies a commitment to hospitality excellence, providing employees with rewarding career opportunities, job enrichment, and a supportive work environment. Hyatt values empathy, wellbeing, respect, integrity, experimentation, and inclusion, fostering a positive culture for all colleagues working within the company. The full-time position of Event Concierge at Cheyenne Mountain Resort pays an hourly rate of $20 to $23 and involves working flexible hours including mornings, evenings, weekends, and holidays to meet the varying demands of the hospitality industry.

The Event Concierge serves a vital role as an ambassador, connecting hotel staff with event planners to ensure seamless execution and success of onsite events. This position requires a dynamic individual with exceptional multitasking abilities and strong communication skills to maintain close contact with all hotel departments and external planners. Responsibilities include representing the Hyatt brand positively, acting as the liaison between planners and hotel departments, providing ground support for all meetings and special events, and quickly resolving any concerns or opportunities through creative problem-solving. The Event Concierge is also the information resource for both the hotel and the city of Colorado Springs, ensuring all guests and planners have access to necessary information. This role demands an individual who is detail-oriented, organized, and able to perform under pressure. The ideal candidate possesses a refined professional appearance, strong leadership traits, and excellent customer service skills. With excellent knowledge of Outlook and computer systems, this role is essential in keeping event operations running smoothly and maintaining Hyatt's reputation for superior service and guest satisfaction. This position offers exciting growth opportunities and a comprehensive benefits package designed to support the wellbeing of Hyatt colleagues.