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EVENT CONCIERGE

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Free nights at Hyatt hotels
Fifty percent discount at food and beverage outlets
Medical insurance
Dental Insurance
Vision Insurance
vacation days
Paid Time Off

Job Description

Hyatt Regency Columbus is a distinguished hotel located within walking distance of Nationwide Arena and the trendy Arena District in downtown Columbus. The hotel features 633 renovated guest rooms and spacious suites, offering guests a blend of modern comfort and luxury. With 70,000 square feet of flexible meeting space, Hyatt Regency Columbus is well-equipped to host a variety of events and conferences. Connected directly to the Greater Columbus Convention Center and steps away from the vibrant Short North Arts District, this hotel serves as an ideal location for both business and leisure travelers seeking convenience and style. As a part of the globally recognized Hyatt brand, the hotel prides itself on delivering exceptional hospitality and personalized guest experiences.

The role of an Event Meeting Concierge at Hyatt Regency Columbus is pivotal in ensuring smooth, successful events and meetings by serving as a key liaison among various departments and clients. This position is highly visible within the hotel and involves close coordination with the Event Sales and Event Planning Managers, the hotel Operations team, and the on-site meeting contacts. The Event Meeting Concierge handles special needs and special requests from groups, ensuring that guest satisfaction is paramount throughout the event process.

This role requires a strong orientation toward guest service, exceptional communication skills, and the ability to thrive in a fast-paced environment with constant interaction with guests. Responsibilities extend beyond coordination and include reviewing group billing, managing signage, and supporting special projects within the Events Office. The position demands meticulous attention to detail, organizational skills, and the ability to maintain a professional and enthusiastic demeanor. The Event Meeting Concierge must be flexible with working hours, including early mornings, weekends, and potential holidays. By joining Hyatt Regency Columbus in this capacity, individuals become part of a team focused on delivering outstanding service and memorable experiences in a dynamic and energetic environment. Furthermore, Hyatt Regency Columbus is committed to values such as respect, integrity, humility, empathy, creativity, and fun, fostering a positive workplace culture that encourages growth and development.

Job Requirements

  • A true desire to satisfy the needs of others in a fast paced environment
  • Refined verbal and written communication skills
  • Comfortable with event related tasks, projects and responsibilities
  • Extremely detail oriented and organized
  • Ability to work a flexible schedule including early mornings, weekends and potential holidays
  • Energetic and fun personality
  • Commitment to high customer service standards
  • Proficient in general computer skills
  • Ability to stand for long periods of time with continuous walking
  • Demonstrates Hyatt values such as respect, integrity, humility, empathy, creativity and fun

Job Qualifications

  • A team player with a good portion of personality
  • Enthusiasm and a hands-on mentality
  • Effective verbal and written communication skills
  • Detail oriented and highly organized
  • Ability to work a flexible schedule including early mornings, weekends, and potential holidays
  • Proficient in general computer knowledge
  • Commitment to delivering a high level of customer service
  • Embodies Hyatt values: respect, integrity, humility, empathy, creativity, and fun

Job Duties

  • Liaison between the Event Sales and/or Event Planning Manager, Operations, and the on-site meeting contact
  • Handle and address special needs or requests from the group(s) in the hotel
  • Maintain strong guest service orientation at all times
  • Work efficiently in a fast-paced environment with constant guest interaction
  • Review group billing and manage the associated details
  • Support special projects within the Events Office
  • Manage and coordinate signage for events

Job Criteria

Experience

Entry Level (1-2 years)


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