Event Concierge

Hyatt Regency Columbus is a premier hotel located in the vibrant downtown area of Columbus, Ohio. Situated within walking distance of Nationwide Arena and the trendy Arena District, it offers guests an exceptional modern hotel experience. The hotel features 633 renovated guest rooms and spacious suites, combined with 70,000 square feet of flexible meeting space designed to accommodate events of various sizes and types. Its prime location directly connected to the Greater Columbus Convention Center and its proximity to the Short North Arts District make it an ideal place for both leisure and business travelers seeking comfort and convenience. Hyatt Regency Columbus prides itself on blending contemporary design with top-notch services and amenities to create memorable stays for visitors.

The role of the Event Meeting Concierge at Hyatt Regency Columbus is a dynamic and highly visible position that acts as the essential liaison between the Event Sales and Event Planning Managers, Operations, and the on-site meeting contacts. This role is focused on ensuring smooth communication and coordination for groups hosting events at the hotel. The Event Meeting Concierge is integral to addressing and managing special requests and unique needs from groups during their stay, ensuring that each function runs seamlessly and guests receive outstanding service.

This position demands a strong guest service orientation and the ability to thrive in a fast-paced environment where constant interaction with guests and event stakeholders is routine. The responsibilities include reviewing group billing, assisting with special projects within the Events Office, and managing event signage to enhance the overall event experience. The concierge must be detail-oriented and highly organized, handling multiple tasks efficiently while maintaining a professional and friendly demeanor.

Candidates for this role should possess excellent verbal and written communication skills and a genuine desire to satisfy the needs of others. Flexibility is key, as the schedule may include early mornings, weekends, and holidays based on event requirements. A fun, energized personality combined with a commitment to delivering high levels of customer service aligns with the Hyatt values of respect, integrity, humility, empathy, creativity, and fun. Proficiency in general computer knowledge and the ability to stand and walk for extended periods are also necessary to excel in this role.

In joining Hyatt Regency Columbus, employees become part of the Hyatt family, a supportive environment that encourages personal growth and well-being. The hotel offers many benefits such as 12 free nights annually at Hyatt hotels worldwide, 50% discounts at food and beverage outlets, affordable health, dental, and vision insurance, and vacation time to maintain a healthy work-life balance. The hotel values community and fun, hosting family events and recognition celebrations to foster a positive workplace culture.

Moreover, Hyatt supports mental well-being through free access to the Headspace app, gym facilities, and social and team-building activities. Career development is a priority, with access to over 700 Hyatt properties across the country for internal promotions, continuous training opportunities, and education assistance of up to $1,000 annually. The ideal candidate will embrace a team player mindset, bring enthusiasm and hands-on energy, and represent the company's values with passion throughout the event process, making every guest experience exceptional.