Event Captain

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $30.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career development opportunities

Job Description

City Winery is a distinguished destination where wine, food, and live entertainment seamlessly come together to create a vibrant and unique atmosphere. Since its inception in 2008 by music industry visionary Michael Dorf, City Winery has gained national recognition for delivering exceptional live performances, exquisite culinary offerings, and award-winning locally produced wines. With locations in major cities, the company has crafted an unparalleled experience that brings the essence of wine country to the heart of the city. The venue combines a fully functioning winery with intimate concert settings, diverse food and wine classes, private event spaces, and fine dining options. This integration appeals to a sophisticated clientele that values exceptional wine, innovative culinary arts, and immersive cultural experiences. City Winery offers a creative and dynamic workplace where community engagement and hospitality excellence are central to its philosophy and operations.

The role of Event Captain at City Winery is a rare opportunity to join a passionate team dedicated to reimagining the future of live music and hospitality. This position involves coordinating day-of event logistics alongside the Manager on Duty (MOD) to successfully execute Banquet Event Orders (BEO) from the front-of-house perspective. The Event Captain will work closely with culinary teams, including the Executive Chef, and ensure all service standards and event plans are met with precision and professionalism. This position is pivotal in maintaining positive brand impressions by delivering high-level hospitality to clients and guests, fostering lasting relationships, and supporting business growth. Event Captains will be responsible for managing inventory, coordinating vendors, overseeing printed collateral, and guaranteeing the venue is fully prepared for each event. They will also handle post-event duties such as room resets and equipment organization. Working in a fast-paced and high-volume environment, the Event Captain must demonstrate superior multitasking, communication, and organizational skills while upholding the highest standards of customer service, health regulations, and operational excellence. Flexibility to work varied shifts, including nights, weekends, and holidays, is essential for this role, which demands strong physical capabilities and a proactive approach to problem-solving.

Job Requirements

Minimum two years' experience in event operations management or equivalent relevant experience
Proven background and knowledge of strategizing and executing on-premise events
Appreciation and general understanding of the music, food, and wine business
Exceptional attention to detail and organizational skills
Ability to take direction from MOD
Aptitude to resolve troublesome situations with poise
Exceptional hospitality and customer service skills
Ability to successfully multitask, delegate, and coordinate several tasks at once in fast paced, high volume environments
Exceptional communication and interpersonal skills both written and verbal
Able and willing to work a flexible schedule including days, nights, weekends, and holidays
Functional knowledge of the health department and related regulations
Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting, and carrying up to 50 lbs
Fluent in English including ability to read, write, communicate, conduct basic business-related mathematics, and accurately function a POS

Job Qualifications

Minimum two years' experience in event operations management or equivalent relevant experience
Proven background and knowledge of strategizing and executing on-premise events
Appreciation and general understanding of the music, food, and wine business
Exceptional attention to detail and organizational skills
Results oriented
Ability to take direction from MOD
Aptitude to resolve troublesome situations with poise
Exceptional hospitality and customer service skills
Proven event operations skills and commitment to operational excellence
Ability to successfully multitask, delegate, and coordinate several tasks at once in fast-paced, high volume environments
Exceptional communication and interpersonal skills both written and verbal
Able and willing to work a flexible schedule including days, nights, weekends, and holidays
Functional knowledge of the health department and related regulations
Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting, and carrying up to 50 lbs
Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and be able to accurately function a POS

Job Duties

Coordinate with and execute the plan of the MOD for all onsite event logistics for day prior, set up, hands-on execution, and through post-event breakdown
Ability to connect and communicate with MOD to review logistics and provide on-the-floor support, including but not limited to ensuring the event is performed and delivered according to client expectations
Ensure the event is maintained to the highest standards and run successfully
Maintain positive brand impressions to develop lasting relationships with clients and guests to retain business and increase growth
Work directly with Event Sales Team, Executive Chef, Winery Department, GM and FOH Managers, and any other internal partners to secure event needs for execution
Carry out service strategy as set forth by MOD
Frequently check in with the MOD to ensure service standards, event timeline, and event menu are being executed to the expectations of the client
Organize, print, and distribute detailed Banquet Event Orders (BEOs) with approval of MOD, to be passed along to other departments (i.e. Front of House, Kitchen, etc.) to ensure smooth execution on the day of the event
Maintain inventory of equipment, place and receive rental orders and organize rentals for pickup
Ensure the venue is fully prepared and organized for the execution of the event
Coordinate with MOD to assist with outside vendors, including but not limited to
equipment load in and load out and overall rental equipment organization
Oversee printed collateral: menus, labels, etc.
Ensure completion of post event tasks - including room resets, organizing rental equipment for pick up, and operational supplies remain organized for the next shift all based on expectations set by MOD
Other duties, projects, and tasks as per business need