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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.16 - $17.70
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies, Inc. is the leading destination for arts and crafts in North America, operating over 1,300 stores across 49 states and Canada, as well as an extensive online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as a trusted and beloved brand dedicated to inspiring creativity and celebration. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, further expanding its reach in the creative arts industry. Michaels is known for its commitment to providing customers with a wide selection of products, tools, and inspiration to... Show More
Job Requirements
- Must be able to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment
- Must be able to work nights, weekends, and early mornings
- Must comply with federal, state, and local legal requirements applicable to the job
- Must maintain a positive and respectful demeanor during interactions with others
- Must be willing to perform physical tasks related to store cleanliness and merchandise handling
Job Qualifications
- High school diploma or equivalent
- Retail and/or customer service experience required
- Experience working with children and children's events
- Excellent people skills
- Good communication skills including written, verbal, nonverbal, and listening skills
- Organizational skills and interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform face painting
- Facilitate and implement party add-ons such as goody bags and balloons according to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and paperwork
- Adjust plans and events based on client feedback and create backup or emergency plans
- Ensure client satisfaction for scheduled events
- Uphold company cleanliness and safety standards including setup, break down, and cleanup
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Promote Rewards program and credit card enrollments
- Educate customers on Voice of Customer survey
- Assist with omni-channel processes including BOPIS and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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