Event & Guest Services Assistant (TEMP)

The University of Michigan is a prestigious public research university located in Ann Arbor, MI. Known for its comprehensive academic programs and vibrant campus life, the university is home to one of the most dynamic athletics departments in the country. Michigan Athletics, part of the University’s Intercollegiate Athletic department, is committed to fostering excellence both on and off the field. The department manages a wide range of athletic events, supporting student-athletes and engaging fans with unforgettable experiences every season. The Michigan Athletics Event Team plays a crucial role in achieving these goals by ensuring all guests receive exceptional service and enjoy a welcoming and professional environment at all events. This team comprises dedicated staff and volunteers passionate about sports and community engagement, providing essential support across various athletic and special events throughout the academic year.

The Event & Guest Services Assistant position is a temporary, full-time role based on the Ann Arbor campus, offering a wage of $18.00 per hour. This role plays a vital support function to the Director of Event & Guest Services, aiding in the overall management of the Michigan Athletics Event Team. The assistant will participate actively in coordinating temporary volunteer frontline staff, especially during high-profile events such as football games and other major athletics engagements. Working within a team environment, this position requires managing recruitment, onboarding, training, and inventory related to event team members to ensure seamless operations. In addition to event team management, the assistant will provide key administrative support, assist with guest services, and contribute to logistical efforts during events. This includes monitoring guest flow, handling inquiries and complaints, and supporting service recovery efforts to maintain a positive experience for all visitors, staff, and participants.

This role is ideal for individuals interested in event management or sports administration, who possess strong interpersonal skills and a keen eye for detail. The assistant will help foster a positive, inclusive team culture by supporting recognition activities and maintaining clear communications with staff. Flexibility is essential, as working hours often include evenings and weekends in alignment with the athletics schedule. The University emphasizes compliance with NCAA and Big Ten regulations, alongside upholding high standards of safety and professionalism. Candidates must have a bachelor’s degree and previous customer service, event support, or hospitality experience. The university encourages applications from individuals dedicated to providing excellent service and enhancing the overall event experience at Michigan Athletics.