Event & Catering Operations Manager

McCalls Catering & Events is a distinguished catering and event management company known for its exquisite cuisine and innovative event planning services. Renowned for creating exceptional and memorable experiences, McCalls Catering & Events serves a diverse clientele ranging from private social gatherings to corporate business events. With a strong commitment to quality and customer satisfaction, the company has built a reputation for excellence in the catering industry, making it a preferred partner for clients seeking flawless event execution and superior culinary offerings. The company prides itself on fostering a professional and dynamic work environment where employees are encouraged to develop their skills and advance their careers within the hospitality sector.

We are currently seeking a dedicated and experienced Event & Catering Operations Manager to join our team and play a pivotal role in overseeing the comprehensive execution of various events, including banquets, meetings, weddings, and other social and business functions. This is a salaried full-time position with a competitive salary ranging from $80,000 to $90,000 per annum. The role demands a proactive professional who thrives in fast-paced and dynamic settings and is passionate about delivering impeccable service and unforgettable experiences.

The Event & Catering Operations Manager will act as the key liaison between clients, vendors, and internal teams throughout all phases of event management. This includes meticulous planning, seamless coordination on the event day, and efficient final load-out processes. The manager is responsible for ensuring that every detail from menu development in collaboration with the Catering Chef, event layouts, staffing allocation, to post-event evaluations are executed flawlessly.

This role requires outstanding organizational and leadership skills, with the ability to manage multiple events simultaneously while maintaining a strong focus on customer service and operational excellence. Regular client consultations and site visits will be part of the responsibilities to provide expert guidance and recommendations tailored to client preferences and event goals. The manager will also be involved in developing operational timelines, creating detailed event sheets, managing rental orders, and maintaining compliance with food safety and venue policies.

With a hands-on approach, the Event & Catering Operations Manager will oversee the coordination of tables, serving stations, buffet lines, and equipment setup in partnership with the Lead Steward. Leading the service team on-site to ensure high standards of food handling and sanitation are maintained is critical. Post-event responsibilities include gathering feedback, evaluating operational performance, organizing inventory, and supporting sales and design teams with additional projects.

This role demands physical activity, including frequent lifting of 10-15 lbs, occasional lifting of 30 lbs, and rare assistance with heavier lifting up to 100 lbs. The ideal candidate will hold certifications such as Serve-Safe Manager and Responsible Beverage Service (RBS), a high school diploma (with preference for a bachelor's degree in Hospitality Management or related fields), and possess proficiency with software tools including Excel, Word, Outlook, and Visio. A valid driver's license and reliable transportation are required, along with a COVID vaccination as per regulations. Availability to work during weekends, holidays, early mornings, and evenings is necessary based on business needs.

Join McCalls Catering & Events and contribute to creating exceptional moments for clients while advancing your career in a supportive and rewarding professional environment.