Evening Shift Leader Madison, WI (McKee Rd))

Papa John’s is a leading American pizza restaurant franchise known for its commitment to delivering high quality products and exceptional customer service. As the fourth largest pizza delivery chain in the United States, the company has built a strong reputation for its innovative menu and dedication to quality since its inception over 30 years ago. Headquartered in Jeffersontown, Kentucky, a suburb of Louisville, Papa John’s operates numerous restaurants nationwide, providing opportunities for individuals passionate about the food service industry to grow and succeed.

This role is designed for dynamic individuals who are eager to take on supervisory responsibilities within a fast-paced restaurant environment. As a shift supervisor at Papa John’s, you will play a key role in ensuring the smooth operation of the restaurant during your shifts. You’ll be responsible for overseeing the preparation of high quality products, implementing company policies and procedures, and maintaining outstanding customer service standards that reflect Papa John’s brand values. Your leadership will directly contribute to the restaurant’s profitability and customer satisfaction.

The ideal candidate will demonstrate exemplary operational skills including quality control of food products, managing shift staff, and enforcing compliance with all applicable legal and safety standards. You will handle customer concerns promptly and professionally, incorporate feedback to enhance operations, and foster an energetic, motivated team atmosphere focused on delivering an exceptional dining experience.

Responsibilities also include cash management, inventory control using company systems, and maintaining a clean, safe, and well-organized work environment. This role demands strong attention to detail, commitment, and excellent interpersonal skills to build rapport with customers and team members alike. Candidates must be prepared to handle various physical tasks, including lifting and standing for extended periods, and must be comfortable working in a sometimes noisy and fast-moving setting.

Papa John’s values initiative, teamwork, and relationship management, encouraging our supervisors to take proactive steps, inspire confidence, and contribute positively to business goals. The position offers a non-exempt, hourly employment opportunity for motivated individuals who meet the requirements and are ready to contribute to a respected brand in the restaurant industry.