Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
recognition programs
Travel Discounts
Paid vacation
paid sick days
Employee assistance program
401k
Tuition Reimbursement
Employee Stock Purchase Program
Learning and advancement opportunities
Job Description
The Fountains Resort, located in the vibrant city of Orlando, Florida, is a premier destination offering an exceptional vacation experience. With its expansive 900-room resort, The Fountains provides guests with a blend of comfort, luxury, and convenience, making it a standout choice for travelers visiting the Orlando area. Known for its warm hospitality and well-appointed accommodations, the resort is dedicated to ensuring memorable stays for its guests. Guests can enjoy a variety of on-site amenities and proximity to Orlando’s famous attractions, including theme parks, dining, and entertainment venues. The Fountains Resort prides itself on its commitment to excellent service, creating a welcoming environment for families, couples, and business travelers alike.
Currently, The Fountains Resort is seeking a dynamic and experienced PM Front Office Manager to join the team. This full-time, year-round position plays a critical role in the resort’s daily operations, particularly in managing the front desk of a large-scale hospitality environment. The role requires a passionate leader who can inspire a front office team, ensuring smooth operations, outstanding guest satisfaction, and effective problem resolution. The PM Front Office Manager is responsible for overseeing staffing needs, planning work schedules, establishing performance goals, and maintaining a positive team atmosphere. This position is pivotal in upholding the resort’s high standards for guest service and operational efficiency. Working in a resort that operates its front desk seven days a week, including weekends and public holidays, the manager must be adaptable to varying shifts.
The ideal candidate will bring 3 to 5 years of related experience, including at least two years in management or supervisory roles. Prior front desk experience, along with cash handling and computer proficiency, is essential. The manager must demonstrate excellence in service quality that directly impacts guest satisfaction, responding promptly and professionally to owner and guest concerns. This role also requires a positive and outgoing personality with the ability to lead different departments within the front office independently. The Fountains Resort offers a supportive work environment with a strong culture of recognition, work-life balance, and professional development opportunities.
Employees at The Fountains Resort enjoy a comprehensive benefits package from day one, including medical, dental, and vision care. The resort provides various employee programs such as recognition and rewards, travel discounts, outstanding paid vacation and sick days, employee assistance programs supporting physical and mental health, 401(k) with company match, tuition reimbursement, an employee stock purchase program, and numerous opportunities for learning and advancement. The resort fosters an inclusive and diverse workplace and is committed to equal opportunity employment practices, with accommodations available for persons with disabilities. Joining The Fountains Resort means becoming part of a respected organization recognized for its dedication to its employees, guests, and community.
Currently, The Fountains Resort is seeking a dynamic and experienced PM Front Office Manager to join the team. This full-time, year-round position plays a critical role in the resort’s daily operations, particularly in managing the front desk of a large-scale hospitality environment. The role requires a passionate leader who can inspire a front office team, ensuring smooth operations, outstanding guest satisfaction, and effective problem resolution. The PM Front Office Manager is responsible for overseeing staffing needs, planning work schedules, establishing performance goals, and maintaining a positive team atmosphere. This position is pivotal in upholding the resort’s high standards for guest service and operational efficiency. Working in a resort that operates its front desk seven days a week, including weekends and public holidays, the manager must be adaptable to varying shifts.
The ideal candidate will bring 3 to 5 years of related experience, including at least two years in management or supervisory roles. Prior front desk experience, along with cash handling and computer proficiency, is essential. The manager must demonstrate excellence in service quality that directly impacts guest satisfaction, responding promptly and professionally to owner and guest concerns. This role also requires a positive and outgoing personality with the ability to lead different departments within the front office independently. The Fountains Resort offers a supportive work environment with a strong culture of recognition, work-life balance, and professional development opportunities.
Employees at The Fountains Resort enjoy a comprehensive benefits package from day one, including medical, dental, and vision care. The resort provides various employee programs such as recognition and rewards, travel discounts, outstanding paid vacation and sick days, employee assistance programs supporting physical and mental health, 401(k) with company match, tuition reimbursement, an employee stock purchase program, and numerous opportunities for learning and advancement. The resort fosters an inclusive and diverse workplace and is committed to equal opportunity employment practices, with accommodations available for persons with disabilities. Joining The Fountains Resort means becoming part of a respected organization recognized for its dedication to its employees, guests, and community.
Job Requirements
- 3-5 years of related experience
- 2 plus years of management or supervisory experience
- Front desk experience
- Prior cash handling and computer experience
- Ability to lead each field of the department independently
- Positive, outgoing personality
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally
Job Qualifications
- 3-5 years of related experience
- 2 plus years of management or supervisory experience
- Front desk experience
- Prior cash handling and computer experience
- Ability to lead each field of the department independently
- Positive, outgoing personality
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally
Job Duties
- Leads the front office team by creating a positive team environment
- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members
- Assist in the daily maintenance of room inventory status
- Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner
- Maintains a positive collaborative work environment between staff and management
- May be required to perform other reasonable duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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