Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
The Dallas Athletic Club (DAC) is a premier private club located in Dallas, Texas, renowned for offering its members exceptional recreational, social, and hospitality experiences. With a dedication to excellence in service and a rich tradition of hospitality, DAC is committed to providing an environment where members and their guests feel valued and welcomed. This esteemed establishment combines state-of-the-art athletic facilities with luxurious accommodations and a wide variety of social events and amenities. The club prides itself on maintaining high standards that promote a vibrant community atmosphere and an unforgettable member experience. DAC is a prestigious institution within the Dallas area, making it an ideal place for professionals seeking a dynamic work environment within the hospitality industry.
The role of Front Desk Agent at the Dallas Athletic Club is an essential position that supports the club's commitment to high-quality service. This full-time role requires individuals who are proficient in managing member and guest interactions with efficiency, professionalism, and courtesy. The Front Desk Agent acts as the primary point of contact for all front office-related activities, including room reservations, guest check-in and check-out, managing lost and found items, and providing accurate information concerning club services and facilities. This position demands attention to detail, strong communication skills, and the ability to multitask in a fast-paced environment. As a vital member of the club’s team, the Front Desk Agent also handles retail sales, petty cash transactions, and coordinates communications between various departments such as housekeeping, engineering, and athletic facilities. The successful candidate will take pride in ensuring that all member requests and special needs are addressed promptly, thus upholding the club's reputation for exceptional hospitality. Physical demands include occasional bending, stooping, and standing for extended periods, highlighting the active nature of this role. The opportunity to join the Dallas Athletic Club offers a rewarding career path for individuals passionate about providing outstanding customer service in a premium private club setting.
The role of Front Desk Agent at the Dallas Athletic Club is an essential position that supports the club's commitment to high-quality service. This full-time role requires individuals who are proficient in managing member and guest interactions with efficiency, professionalism, and courtesy. The Front Desk Agent acts as the primary point of contact for all front office-related activities, including room reservations, guest check-in and check-out, managing lost and found items, and providing accurate information concerning club services and facilities. This position demands attention to detail, strong communication skills, and the ability to multitask in a fast-paced environment. As a vital member of the club’s team, the Front Desk Agent also handles retail sales, petty cash transactions, and coordinates communications between various departments such as housekeeping, engineering, and athletic facilities. The successful candidate will take pride in ensuring that all member requests and special needs are addressed promptly, thus upholding the club's reputation for exceptional hospitality. Physical demands include occasional bending, stooping, and standing for extended periods, highlighting the active nature of this role. The opportunity to join the Dallas Athletic Club offers a rewarding career path for individuals passionate about providing outstanding customer service in a premium private club setting.
Job Requirements
- high school diploma, ged equivalent or higher
- technically proficient with computers and applications
- strong interpersonal and communication skills
- ability to multitask and manage stressful situations
- ability to stand for extended periods
- ability to occasionally bend, stoop, lift and pull
Job Qualifications
- high school diploma or ged equivalent
- technically proficient with computers and applications
- high level of interpersonal and communicative talent
- able to multitask and manage stressful situations
Job Duties
- accurately receive and make member and guest hotel room reservations
- accurately receive and make member suite reservations
- receive, maintain and return member and guest lost and found items
- ensure that all member and guest special requests are completed
- open front desk for the day, including creating the daily housekeeping report
- make all hotel room and suite keys for arriving members and guests
- check in all arriving members and guests
- make guest cards for guests of members and or reciprocal club members
- maintain an accurate status of all rooms
- communicate clearly and effectively with housekeeping as to the status of rooms, guest arrival times and guest departure times
- accurately maintain a cash bank
- know and understand all private suite policies and procedures
- complete petty cash transactions
- limited retail sales
- receive and execute member ticket requests
- follows all credit, cash and checking procedures
- know room locations, types of rooms, and room rates
- know and understand hours of operation in athletics and food outlets
- process mail and packages
- answer inbound calls using proper telephone etiquette
- communicate maintenance issues to engineering department
- knowledge of daily activities and meetings taking place within the club
- send introductory letters for members travelling to reciprocal clubs
- receive introductory letters for members of reciprocal clubs travelling to the DAC
- know and understand all emergency procedures and the role of the front desk in these situations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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