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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $23.13
Work Schedule
Flexible
Weekend Shifts
Benefits
health benefits
401k with employer match
generous time off
paid volunteer time
Learning and development opportunities
Virtual mental health and coaching visits
Wine discounts
Job Description
Kendall-Jackson Wine Estate and Gardens is a renowned multi-generational, family-owned winery recognized for producing wines with authenticity and exceptional pedigree. Established with a rich heritage, Kendall-Jackson is dedicated to crafting premium wines that reflect the essence of the vineyards and the passion of the family behind the brand. The winery has grown to become a respected name in the wine industry, admired not only for its outstanding wine quality but also for its commitment to sustainability, hospitality, and innovation. The estate offers visitors a unique experience combining picturesque gardens with world-class wine tastings, educational tours, and special events. This integration... Show More
Job Requirements
- 2+ years related experience in sales, customer service or hospitality
- Knowledge of wines and ability to tell the story that promotes loyalty and sales
- Able to work a flexible schedule including weekends
- Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook
- Outstanding ability in customer service and working with the public
- Commitment to excellence, high standards and working effectively with a team
- Strong organizational, problem-solving, multi-tasking and analytical skills
- Flexibility and ability to manage changing priorities with enthusiasm
- Must be fluent in English
- Able to stand and walk for long periods of time
- Able to lift up to 50 pounds repeatedly
Job Qualifications
- 2+ years related experience in sales, customer service, or hospitality preferred
- Knowledge of wines and ability to tell the story that promotes loyalty and sales
- Competency in Point of Sales systems and Microsoft Office including Excel, Word, and Outlook
- Outstanding ability in customer service and working with the public
- Commitment to excellence and high standards
- Strong organizational, problem-solving, multi-tasking, and analytical skills
- Flexibility and ability to manage changing priorities with enthusiasm
- Must be fluent in English
Job Duties
- Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets
- Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email
- Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests
- Assists in phone and email outreach during Club shipments and new wine releases
- Develops referral partners through business development activities to drive sales and awareness for the property
- Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations
- Offers exemplary customer service at all touch points that provides customized customer support
- Supports other team members with training on wines and process to ensure efficient and cohesive customer service
- Supports trade hospitality events as needed
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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