Estate Host Concierge

Santa Rosa, CA, USA|

Job Overview

Compensation

Hourly

Range $26.00 - $29.00

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) matching

Employee Discounts

Flexible spending account

Health savings account

Life insurance

Pet insurance

vacation

sick pay

Paid holidays (10)

Referral program

Daily Employee Meals

uniforms

On Site Parking

Wine classes

Job Description

Meadowood Napa Valley is a renowned luxury resort nestled in the heart of Napa Valley, California. Known for its timeless natural beauty and exceptional service, Meadowood offers guests an immersive experience that combines the rich cultural heritage and world-class wine industry of the region. For over 50 years, Meadowood has cultivated a reputation for gracious hospitality, providing an inviting and personalized environment that makes each guest feel at home. The company culture at Meadowood is deeply rooted in teamwork, pride, and professionalism, inspiring staff to uphold the highest hospitality standards and deliver memorable experiences in a breathtaking setting.

The Estate Host position at Meadowood Napa Valley is an integral role focused on creating personalized and memorable guest experiences. As a key member of the Concierge Team, Estate Hosts serve as the primary points of contact for guests before, during, and after their stay, fostering lasting relationships and guest loyalty through attentive and thoughtful service. This role requires an innate passion for hospitality, exceptional communication skills, and the ability to anticipate and fulfill guest needs with discretion and professionalism.

Estate Hosts at Meadowood are tasked with crafting highly personalized itineraries, providing warm welcomes upon arrival, and maintaining consistent and meaningful communication throughout the guest journey. They collaborate closely with all resort departments to ensure every aspect of the guest experience is seamless, reflecting the pinnacle of luxury hospitality. In addition to serving guests, Estate Hosts develop and nurture relationships within the Napa Valley community, including wineries, restaurants, and cultural organizations, enhancing the guest experience through insider knowledge and local connections.

The position demands a high level of organization, attention to detail, and expertise in hospitality systems and concierge itinerary tools. An understanding of wine education and culture is highly desirable, given the resort’s focus on wine and cultural enrichment. Estate Hosts must be adaptable to dynamic schedules, flexible with availability including weekends and holidays, and maintain a polished and professional appearance in alignment with Meadowood’s grooming standards.

Meadowood Napa Valley offers competitive compensation starting between $26 and $29 per hour, dependent on experience and qualifications. The position also includes opportunities for service charge distributions and gratuities, contributing to a total compensation package that rewards excellence in service. Employment at Meadowood is on-site, placing staff in a stimulating luxury resort environment where they can engage directly with an esteemed clientele and a collaborative professional team.

Working at Meadowood Napa Valley means joining a prestigious and culturally rich establishment committed to inclusion and equal opportunity. The resort values diversity and provides reasonable accommodations to support all employees, fostering an empowering and respectful workplace. If you are passionate about delivering upscale hospitality and personalized guest care within one of the world's most celebrated wine regions, the Estate Host role at Meadowood Napa Valley offers a unique and rewarding career opportunity.

Job Requirements

Ability to communicate effectively, professionally, and graciously with members, hotel guests, managers, colleagues, and vendors
ability to work collaboratively across all Meadowood departments and with individuals at all levels of the organization
ability to communicate comfortably with individuals from a wide variety of backgrounds, personalities, cultures, and communication styles
strong active-listening skills and the ability to recognize verbal and nonverbal cues to anticipate guest needs
ability to communicate sensitive and confidential information with discretion and sound judgment
relationship-building skills with the ability to establish and maintain trusted connections with guests, members, colleagues, and community partners
ability to prioritize multiple guest requests and daily responsibilities
ability to use good judgment when responding to routine guest needs and concerns
ability to recognize when assistance from an Estate Host, manager, or another department is needed
ability to identify practical solutions to routine guest service issues
ability to adapt to changing guest needs, schedules, and business levels
ability to learn from guest history and preferences to help personalize future experiences
must be able and willing to safely operate a golf cart and complete required Meadowood golf cart safety training
valid California Driver's License is a plus
must maintain guest and member confidentiality
must comply with Meadowood policies, safety procedures, service standards, and departmental protocols
must successfully complete required company training programs
must be authorized to work in the United States
performs other duties as assigned
this is an on-site position and is not a remote position
must be available to work a flexible schedule based on business and guest needs
weekend and holiday availability is required
must be available to work varying shifts, which may include mornings and evenings
additional hours may occasionally be required for special events, holidays, high occupancy, or other business needs
regular and reliable attendance is required
ability to stand and walk for extended periods of time
ability to sit and work at a computer, telephone, or workstation for extended periods
frequent movement throughout the resort and guest areas
ability to bend, reach, stoop, and perform routine physical movements associated with guest service responsibilities
ability to lift and carry up to 25 pounds
ability to safely operate a golf cart in accordance with Meadowood policies and safety procedures
ability to safely navigate indoor and outdoor areas throughout the property
manual dexterity sufficient to operate computers, telephones, tablets, golf carts, and other equipment necessary to perform the position
must maintain a polished, professional appearance and adhere to Meadowood grooming and service standards
must be authorized to work in the United States

Job Qualifications

Bachelors or Associates Degree preferred
2-3 years hotel or hospitality leadership role experience
proficiency with hotel operating systems such as V1 or Opera
working knowledge of Microsoft Outlook, Excel, and Word
experience with concierge itinerary building tools
valid driver's license
wine education or knowledge such as Court of Master Sommeliers, WSET, or equivalent working experience
strong verbal and written communication skills
highly organized and detail-oriented
ability to work collaboratively across departments
ability to communicate effectively with diverse populations
strong active-listening skills
sound judgment and discretion
relationship-building skills

Job Duties

Create personalized experiences that foster guest loyalty by serving as a dedicated point of contact and building meaningful relationships through a deep understanding of each guest's preferences and motivations
conduct thoughtful pre-arrival outreach and post-stay follow-up while maintaining an organized and accurate database of loyal guests to support meaningful, ongoing relationships
provide a warm welcome, property orientation, and itinerary overview upon arrival
craft immersive, highly personalized itineraries, including record of guest feedback to continuously elevate future experience
identify opportunities to surprise and delight guests through thoughtful recognition of milestones and special occasions
respond to telephone calls and emails in a timely, professional manner while maintaining consistent and thoughtful communication throughout the guest journey
collaborate across all resort departments to ensure a seamless luxury experience