Escrow Assistant (in office)

First American's Direct division has been a cornerstone in the real estate industry since 1889, providing comprehensive title insurance protection and professional settlement services that facilitate smooth and secure property transactions. As part of a company publicly traded on the New York Stock Exchange under the ticker symbol FAF, First American leverages over a century of expertise to ensure the integrity and efficiency of real estate purchases, refinances, and equity loans. The organization prides itself on a people-first culture that values diversity, innovation, and the personal and professional growth of its employees. This culture has been recognized consistently, earning the company a spot on the Fortune 100 Best Companies to Work For list for eleven consecutive years, as well as acknowledgement as a top workplace for women, diversity, and LGBTQ+ employees, in addition to numerous regional awards. First American’s inclusive environment encourages all team members to bring their authentic selves to work, fostering empowerment and collaboration.

The role of Escrow Assistant at First American is a pivotal position within the Direct division, based at the Tampa, Florida office located at 1501 S Church Ave, Ste 103. This in-office position offers a unique opportunity to work in a dynamic, fast-paced environment where attention to detail and customer service excellence are paramount. Escrow Assistants support the Escrow team by handling various administrative, operational, and customer-facing tasks essential to completing residential real estate transactions. Responsibilities include assisting with the escrow process by opening orders, reading title commitments, and performing necessary actions to clear title issues. Communication is key in this role, requiring regular interaction with customers and internal teams to ensure a seamless escrow transaction experience.

Ideal candidates for the Escrow Assistant position are energetic individuals who are passionate about delivering superior customer service and thrive on the details that support the home buying process. They must be adaptable, capable of working with a variety of technologies designed to facilitate transactions, and committed to fostering positive customer experiences. This role demands a professional and solution-oriented mindset, strong organizational skills, and the ability to learn quickly. The Escrow Assistant is integral to helping customers realize their dream of homeownership, making a significant impact on their journey with First American. The company offers a supportive team atmosphere where collaboration and exceeding customer expectations are valued, alongside a commitment to employee development and diversity.