Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Day Shifts
Benefits
Part-time schedule
Day shift
supportive work environment
Opportunity for professional growth
Interaction with diverse populations
Access to hospital facilities
Training and Development
Job Description
This job opportunity is offered by a respected hospital known for delivering high-quality healthcare services to its community. The hospital, located in the Main Hospital East Tower on the 1st Floor, operates a supportive and professional environment where patient care and customer satisfaction are prioritized. This particular role falls under the Support (Non-Clinical) category, indicating that while it is not directly involved in medical treatment, it plays a crucial part in facilitating the smooth operation of the healthcare facility and ensuring a positive experience for patients, visitors, and staff alike. The position is part-time and scheduled during day shifts, making it an attractive opportunity for individuals seeking flexible work hours within a reputable healthcare setting.
The role of Customer Service Ambassador within this hospital is centered on providing a personalized and professional greeting, escort, and assistance to customers, patients, and hospital guests. This position requires a friendly and approachable demeanor to welcome individuals as they arrive at the hospital, ensuring they receive accurate information regarding visiting hours, hospital policies, directions, and surrounding area details. The ambassador will respond promptly to inquiries from clients, patients, family members, community members, and hospital staff, exemplifying excellent communication skills and attentiveness.
A key responsibility includes facilitating transportation needs, where the ambassador assists in transferring patients in and out of wheelchairs or vehicles, utilizing appropriate equipment such as lifts when necessary. Escorts to various hospital destinations must be done efficiently, minimizing unnecessary waiting times and providing compassionate support throughout. The ambassador must be skilled in handling requests through digital tools like the Capacity Management device and offer assistance with transporting personal items. This role demands physical stamina and dexterity, as well as the ability to interact respectfully with people from diverse backgrounds and situations.
The position is ideal for candidates who are comfortable working in a dynamic hospital environment, where frequent walking, standing, and physical activities such as lifting and pushing are required. Successful ambassadors will demonstrate excellent interpersonal skills, a customer-service-driven attitude, and the ability to work independently with minimal supervision. This role is pivotal in enhancing the overall patient and visitor experience, contributing directly to the hospital’s mission of compassionate care and operational excellence.
The role of Customer Service Ambassador within this hospital is centered on providing a personalized and professional greeting, escort, and assistance to customers, patients, and hospital guests. This position requires a friendly and approachable demeanor to welcome individuals as they arrive at the hospital, ensuring they receive accurate information regarding visiting hours, hospital policies, directions, and surrounding area details. The ambassador will respond promptly to inquiries from clients, patients, family members, community members, and hospital staff, exemplifying excellent communication skills and attentiveness.
A key responsibility includes facilitating transportation needs, where the ambassador assists in transferring patients in and out of wheelchairs or vehicles, utilizing appropriate equipment such as lifts when necessary. Escorts to various hospital destinations must be done efficiently, minimizing unnecessary waiting times and providing compassionate support throughout. The ambassador must be skilled in handling requests through digital tools like the Capacity Management device and offer assistance with transporting personal items. This role demands physical stamina and dexterity, as well as the ability to interact respectfully with people from diverse backgrounds and situations.
The position is ideal for candidates who are comfortable working in a dynamic hospital environment, where frequent walking, standing, and physical activities such as lifting and pushing are required. Successful ambassadors will demonstrate excellent interpersonal skills, a customer-service-driven attitude, and the ability to work independently with minimal supervision. This role is pivotal in enhancing the overall patient and visitor experience, contributing directly to the hospital’s mission of compassionate care and operational excellence.
Job Requirements
- Ability to understand and carry out instructions
- Ability to work with minimal supervision
- Excellent interpersonal skills with a customer service approach
- Able to interact appropriately with a diverse population of customers
- Ability to speak and hear for effective communication
- Ability to stand and walk for extended periods of time
- Visual acuity and manual dexterity to process information
- Ability to lift, push, pull, and position patients and equipment
- Subject to outdoor weather conditions
- Frequent direct visual observation of a computer monitor
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in working with the general public using customer relations skills
- Previous experience in handling ill patients to and from vehicles, seated positions, and wheelchairs preferred
- Excellent interpersonal skills with a customer service approach
- Ability to understand and carry out instructions
- Ability to work with minimal supervision
- Able to interact appropriately with a diverse population of customers
Job Duties
- Greet customers and hospital guests and provide information
- Provide information concerning visiting hours, policies, directions, and area
- Respond to requests and answer questions from clients, patients, family, community, and staff
- Always identify area and self when answering the telephone or other communication devices
- Assess and provide the customer with appropriate transportation requirements
- Respond to assignments through the use of the Capacity Management device
- Provide the customer with assistance of transporting personal items
- Transfer patients in and out of wheelchair or vehicle using appropriate equipment lift as necessary
- Transport/escort patients by wheelchair or walk to appropriate destination
- Escort patients to correct destinations without unnecessary waiting
Job Criteria
Experience
No experience required
Job Location
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