Escape Lounge Assistant General Manager

CAVU is a forward-thinking company dedicated to revolutionizing airport travel experiences. With a mission to make travel seamless and enjoyable for everyone, CAVU leverages innovative technology and world-class hospitality venues to enhance airport environments. Known for their Propel platform, a revenue-accelerating single technology solution, and their award-winning Escape Lounges, CAVU creates spaces that combine comfort, convenience, and premium service. CAVU operates in airports across the country, focusing on delivering both memorable guest experiences and profitable operations for their partners. This commitment to excellence, innovation, and inclusivity positions CAVU as a leader in the airport hospitality industry. CAVU fosters a supportive and flexible workplace culture, encouraging employees to be their authentic selves while driving creativity and meaningful impact.

The Assistant General Manager role at CAVU’s Escape Lounge in Minneapolis–St. Paul International Airport (MSP) is a dynamic leadership position crucial to delivering exceptional guest experiences and operational success. This full-time position offers a salary range of $66,332 to $75,000 annually, depending on experience, with a work schedule primarily during mid-day and afternoon hours but requiring open availability for flexibility. As the Assistant General Manager, you will play an integral role in overseeing both front-of-house and kitchen teams within a busy, high-volume airport lounge. The position demands a hands-on leader who excels in fast-paced environments, committed to driving service excellence and business results.

In this role, you will lead and develop engaged, high-performing teams by fostering a service-centric culture focused on guest satisfaction, loyalty, and revenue growth. Managing operational standards, including food and beverage quality, guest feedback processes, inventory control, and cost management, is a key responsibility. In addition, you will oversee financial performance by efficiently managing profit and loss, coordinating with vendors, and ensuring accurate communication of business outcomes to deliver operational excellence.

Compliance with company policies and external regulations such as health, safety, licensing, and airport operational standards is essential to this role. You must be capable of securing and maintaining necessary airport security clearances. Your leadership style will emphasize recruitment, coaching, and engagement to promote a positive and inclusive workplace culture. CAVU values leaders who possess exceptional communication, problem-solving, and conflict-resolution skills to handle the complexities inherent in a premium airport lounge operation with extended hours, including early mornings, evenings, weekends, and holidays.

Overall, working as an Assistant General Manager at CAVU presents a unique opportunity to combine your passion for hospitality with strong operational acumen in a prestigious, fast-paced setting dedicated to transforming the passenger experience. Your efforts will directly impact CAVU’s mission to innovate and elevate airport travel for partners and travelers alike, while contributing to a supportive company culture focused on growth and inclusiveness. If you are a motivated hospitality leader ready to lead by example and drive success in a bustling, guest-focused environment, this role offers a rewarding and impactful career path.