Escalations Representative - Treasury Management Card Technology

PNC is a leading financial services institution known for its commitment to delivering exceptional customer experiences and fostering an inclusive workplace culture. As one of the largest diversified financial services organizations in the United States, PNC offers a comprehensive range of services including retail banking, corporate and institutional banking, asset management, and wealth management. The company prioritizes innovation, integrity, and collaboration, making it a highly respected employer in the banking sector. PNC values the contributions of its employees and strives to maintain a workplace where every team member feels respected, valued, and empowered to contribute to the organization's success. This commitment to inclusivity and diversity distinguishes PNC as an employer that not only seeks to serve its customers with excellence but also cares deeply about the development and satisfaction of its workforce.

The position available is for an Escalations Representative within PNC's Treasury Management Card Technology organization. This role is vital for addressing complex and high-impact escalated issues related to card technology that affect both customers and institutional partners. The ideal candidate will have prior experience with card systems, excellent communication skills, and strong problem-solving capabilities, particularly in a technological environment. The role involves managing escalated customer complaints and issues through various communication channels, working collaboratively with business leaders and stakeholders to resolve these matters efficiently and effectively. The Escalations Representative acts as a subject matter expert within their assigned business segment, ensuring that customers receive attentive, informed, and empathetic service in line with PNC’s Customer Advocacy Principles. This position offers a Monday to Friday schedule from 9:00 am to 6:00 pm Eastern Time and may be eligible for remote work depending on geographic location and business approval, with work conducted from a quiet, secure home office environment. This role is essential for maintaining PNC's reputation for high-quality service and risk management, making it an excellent opportunity for professionals seeking to grow their career in financial services and customer support with a focus on technology and card products. The salary range for this position is $41,250 to $82,500 annually, with eligibility for incentive pay based on company, business, and individual performance. PNC offers a robust benefits package and fosters a workplace culture aligned with respect, diversity, and equal employment opportunity.