Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,168.40 - $80,464.00
Work Schedule
Flexible
Benefits
Paid Time Off
401K with company match
company sponsored life insurance
Medical Plans
Dental plans
vision plans
Voluntary Short-Term Disability Insurance
Voluntary long-term disability insurance
voluntary life insurance
Accident plans
Hospital plans
Employee assistance program
Commuter Benefits
Employee Discounts
Free hot healthy meals
Job Description
Gate Gourmet is a leading airline catering company dedicated to making every journey enjoyable for travelers through exceptional culinary and service experiences. As a key player in the airline catering industry, Gate Gourmet specializes in providing high-quality meals and support services that meet the rigorous standards of global airline customers. The company operates in a fast-paced environment where precision, safety, and quality are paramount, and it values motivated and engaged employees who share a passion for hospitality and excellence. Gate Gourmet offers full-time employment opportunities with competitive salaries and a comprehensive benefits package designed to support the wellbeing and professional growth of its workforce.
The position available is a supervisory role responsible for overseeing several critical operational areas within the catering facility, including dishwashing and Environmental Protection Agency (EPA) compliance, pre-loading of meals and supplies, liquor and beverage processing, and transportation coordination. This role ensures that all activities related to catering support are completed on time, consistently meeting the high standards required by airline customers. The supervisor will lead a team of hourly employees, sometimes up to 75 in number, maintaining quality production standards, adhering to company policies, and ensuring compliance with safety regulations and customer specifications.
This role is essential for maintaining operational efficiency and customer satisfaction. The supervisor will be responsible for managing workflow, coordinating schedules and staffing needs, overseeing inventory and supply requisitions, and ensuring the integrity of food safety logs and maintenance schedules. Additionally, this position requires strong leadership skills to coach, counsel, and evaluate employee performance while working closely with human resources for corrective actions when necessary.
Successful candidates will have a proven track record of supervisory experience in high-volume food production, manufacturing, restaurant, or catering environments. They must demonstrate strong leadership qualities, excellent communication capabilities, and the ability to manage complex team dynamics effectively. Experience with labor relations, while not required, is considered advantageous. The position demands a commitment to continuous improvement and operational excellence, including the ability to innovate and drive meaningful change within the unit.
Gate Gourmet emphasizes core values such as excellence, passion, responsibility, and respect. Supervisors are expected to embody these values by putting customers first, fostering a caring and inclusive workplace, promoting safety and environmental responsibility, and delivering consistent, high-quality service. This role offers an opportunity to be part of a dynamic team focused on enhancing the travel experience by ensuring seamless catering operations and exceptional teamwork.
The salary range for this full-time, exempt position is approximately $80,168.40 to $80,464.00, reflecting the importance of the role within the organization. Working within the USA, this role does not require travel. Employees in this role benefit from a supportive work environment and competitive benefits including paid time off, 401k with company match, medical, dental, and vision plans, life insurance, and various voluntary insurance options. Additionally, Gate Gourmet offers commuter benefits, employee discounts, and complimentary hot healthy meals for unit operations roles.
If you are a dedicated professional seeking a challenging leadership role within a reputable airline catering company, and if you are passionate about enhancing the travel experience through outstanding service delivery, Gate Gourmet invites you to join their team and help create memorable culinary journeys for millions of travelers worldwide.
The position available is a supervisory role responsible for overseeing several critical operational areas within the catering facility, including dishwashing and Environmental Protection Agency (EPA) compliance, pre-loading of meals and supplies, liquor and beverage processing, and transportation coordination. This role ensures that all activities related to catering support are completed on time, consistently meeting the high standards required by airline customers. The supervisor will lead a team of hourly employees, sometimes up to 75 in number, maintaining quality production standards, adhering to company policies, and ensuring compliance with safety regulations and customer specifications.
This role is essential for maintaining operational efficiency and customer satisfaction. The supervisor will be responsible for managing workflow, coordinating schedules and staffing needs, overseeing inventory and supply requisitions, and ensuring the integrity of food safety logs and maintenance schedules. Additionally, this position requires strong leadership skills to coach, counsel, and evaluate employee performance while working closely with human resources for corrective actions when necessary.
Successful candidates will have a proven track record of supervisory experience in high-volume food production, manufacturing, restaurant, or catering environments. They must demonstrate strong leadership qualities, excellent communication capabilities, and the ability to manage complex team dynamics effectively. Experience with labor relations, while not required, is considered advantageous. The position demands a commitment to continuous improvement and operational excellence, including the ability to innovate and drive meaningful change within the unit.
Gate Gourmet emphasizes core values such as excellence, passion, responsibility, and respect. Supervisors are expected to embody these values by putting customers first, fostering a caring and inclusive workplace, promoting safety and environmental responsibility, and delivering consistent, high-quality service. This role offers an opportunity to be part of a dynamic team focused on enhancing the travel experience by ensuring seamless catering operations and exceptional teamwork.
The salary range for this full-time, exempt position is approximately $80,168.40 to $80,464.00, reflecting the importance of the role within the organization. Working within the USA, this role does not require travel. Employees in this role benefit from a supportive work environment and competitive benefits including paid time off, 401k with company match, medical, dental, and vision plans, life insurance, and various voluntary insurance options. Additionally, Gate Gourmet offers commuter benefits, employee discounts, and complimentary hot healthy meals for unit operations roles.
If you are a dedicated professional seeking a challenging leadership role within a reputable airline catering company, and if you are passionate about enhancing the travel experience through outstanding service delivery, Gate Gourmet invites you to join their team and help create memorable culinary journeys for millions of travelers worldwide.
Job Requirements
- High school diploma or GED required
- Associates degree preferred
- 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred
- Must have strong and effective leadership skills
- Ability to train others required
- Ability to give negative and positive feedback to employees daily required
- Excellent time management skills required
- Strong organizational, analytical, communication and leadership skills required
- Basic computer skills with working knowledge of Microsoft Office products required
- Ability to obtain ServSafe Certification required
Job Qualifications
- High school diploma or GED required
- Associates degree preferred
- 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred
- Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees
- Current or previous labor relations experience is a plus, but not required
- Candidate must be comfortable with all levels of employees and have the ability to drive positive program change
- Ability to train others required
- Must have the ability to give negative and positive feedback to employees on a daily basis
- Excellent time management skills required
- Ability to handle multiple tasks without losing focus on priorities
- Strong organizational, analytical, communication and leadership skills required
- Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
- Basic computer skills with working knowledge of Microsoft Office products required
- Ability to obtain ServSafe Certification required
- ServSafe Certified preferred
- Expresses oneself clearly and effectively when speaking and writing to individuals and groups
- Listening attentively and ensuring communication is understood by all parties involved
- Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi/Polish a plus
Job Duties
- Responsible for leading and directing all dish room, liquor/beverage process employees
- Ensures quality production standards are maintained for all accounts
- Maintains company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies
- Prepares management reports (ex. attendance, HAACCP and labor) reports as required
- Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures
- Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications
- Ensures that all products are coded according to Gate Gourmet procedures
- Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste
- Completes required requisitions for the storeroom to ensure adequate supply is maintained
- Responsible for maintaining daily temperature logs and other logs and reports as required
- Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner
- Controls food cost and other controllable costs
- Work with management staff to improve performance of the unit
- Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
- Manages work flow balancing – the division of responsibilities amongst employees on each shift
- Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
- In conjunction with department leaders determines number of employees needed by shift
- Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed
- Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses
- Monitors daily manpower planning and schedules employees
- Responsible for employee retention and reducing employee turnover
- Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s)
- Reviews and ensures employees in chain of command are in correct cost centers and correct job titles
- Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority
- Compliance with all company required policies, procedures and processes including but not limited to required training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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