Entry Level or Experienced Shift Manager/ Management Opportunity - Lathrop
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Popeyes is a renowned quick-service restaurant chain specializing in delicious Louisiana-style fried chicken and flavorful Cajun-inspired dishes. Founded in 1972, Popeyes has grown its brand presence globally, offering a unique dining experience rooted in bold flavors and a welcoming atmosphere. As a part of a leading fast-food franchise, Popeyes values operational excellence, guest satisfaction, and team development. The company's commitment to quality, service, and cleanliness has made it a favorite among customers worldwide, and its culture encourages growth, teamwork, and leadership at all levels.
The Shift Leader role at Popeyes is a crucial position responsible for ensuring smooth restaurant operations during their assigned shifts. Shift Leaders play an essential role in maintaining brand standards, inspiring and coaching team members, and delivering outstanding guest experiences. They act as both motivators and problem-solvers, working closely with their teams to uphold the company’s high standards. This role requires strong leadership skills as well as the ability to multitask in a fast-paced environment. Shift Leaders are involved in every aspect of the restaurant’s operation including training and developing staff, managing service quality, and handling administrative tasks related to inventory and operational compliance.
The Shift Leader’s day-to-day responsibilities involve creating a positive, engaging environment where team members feel valued and motivated, which in turn drives guest satisfaction. They lead by example, demonstrating key Brand service behaviors and addressing any service bottlenecks, ensuring that the restaurant is clean, welcoming, and efficiently run. The role also requires regular interaction with guests to enhance their dining experience and quickly resolve any concerns. Additionally, Shift Leaders support the Restaurant General Manager by providing insights and ideas to improve overall restaurant performance and customer feedback.
Administratively, Shift Leaders use operational tools to maintain quality, service, and cleanliness standards while managing inventory accuracy, waste tracking, and compliance logs such as HACCP. They review invoices and internal transfers while planning workforce schedules to meet production demands. This balance between delivering exceptional guest and employee experiences and achieving financial goals is integral to the Shift Leader role. The position offers an exciting opportunity for individuals passionate about hospitality, leadership, and operational management within a respected global franchise.
The Shift Leader role at Popeyes is a crucial position responsible for ensuring smooth restaurant operations during their assigned shifts. Shift Leaders play an essential role in maintaining brand standards, inspiring and coaching team members, and delivering outstanding guest experiences. They act as both motivators and problem-solvers, working closely with their teams to uphold the company’s high standards. This role requires strong leadership skills as well as the ability to multitask in a fast-paced environment. Shift Leaders are involved in every aspect of the restaurant’s operation including training and developing staff, managing service quality, and handling administrative tasks related to inventory and operational compliance.
The Shift Leader’s day-to-day responsibilities involve creating a positive, engaging environment where team members feel valued and motivated, which in turn drives guest satisfaction. They lead by example, demonstrating key Brand service behaviors and addressing any service bottlenecks, ensuring that the restaurant is clean, welcoming, and efficiently run. The role also requires regular interaction with guests to enhance their dining experience and quickly resolve any concerns. Additionally, Shift Leaders support the Restaurant General Manager by providing insights and ideas to improve overall restaurant performance and customer feedback.
Administratively, Shift Leaders use operational tools to maintain quality, service, and cleanliness standards while managing inventory accuracy, waste tracking, and compliance logs such as HACCP. They review invoices and internal transfers while planning workforce schedules to meet production demands. This balance between delivering exceptional guest and employee experiences and achieving financial goals is integral to the Shift Leader role. The position offers an exciting opportunity for individuals passionate about hospitality, leadership, and operational management within a respected global franchise.
Job Requirements
- High school diploma or equivalent
- Previous experience in a leadership role within restaurant or retail
- Proven ability to coach and motivate team members
- Strong problem-solving skills
- Availability to work flexible shifts including evenings and weekends
- Ability to stand for extended periods
- Basic computer skills for administrative tasks
Job Qualifications
- Experience in fast-paced restaurant or retail environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Ability to multitask and manage time effectively
- Knowledge of quality, service, and cleanliness standards
- Customer service orientation
- Familiarity with inventory management and operational compliance
- High school diploma or equivalent
Job Duties
- Coach and develop team members around processes and procedures
- Participate in team huddles and contribute ideas
- Recognize and celebrate team successes
- Serve as a role model and coach brand service behaviors
- Address service bottlenecks and monitor speed of service
- Ensure restaurant cleanliness and welcoming environment
- Engage with guests through table touches and resolve guest concerns
- Maintain product quality and standards during shifts
- Delegate duties and assign tasks to team members
- Assist in all restaurant areas as needed
- Use shift tools to ensure quality, service, and cleanliness standards are met
- Manage inventory accuracy, waste tracking, and HACCP logs
- Review and approve invoices and inter-store transfers
- Adjust people charts and production planning
- Implement action plans for employee engagement, guest feedback, and operational assessments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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