Entertainment Supervisor

Gastonia, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $17.75

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

fun work environment

Job Description

Carowinds is a premier amusement park known for delivering thrilling rides, memorable attractions, and exceptional entertainment experiences to guests of all ages. As a destination that blends excitement with hospitality, Carowinds offers a dynamic environment where entertainment and guest satisfaction come first. The park is committed to fostering a safe, enjoyable, and inclusive atmosphere for visitors and team members alike, ensuring each visit is filled with unforgettable moments.

The role of an Entertainment Supervisor at Carowinds is vital in ensuring that the park’s entertainment operations run smoothly and successfully. Entertainment Supervisors play an instrumental part in managing and leading teams of performers, associates, and various departments to create a seamless and memorable guest experience. This position combines leadership, operational management, and guest service excellence within a fun, fast-paced environment.

Entertainment Supervisors are responsible for overseeing daily entertainment operations across multiple areas of the park, which may include the Character Program, Special Event and Festival programming, Technical and Production teams, Costumes and Cosmetology teams, and Stage Management for shows. This variety demands flexibility and adaptability from supervisors as they rotate through different responsibilities and locations within the park.

Key responsibilities include supervising associates and performers, ensuring all program elements are safe, well-maintained, and polished for public presentation. Supervisors play a crucial role in training, scheduling, and evaluating entertainment staff while promoting a positive and inclusive work environment that values teamwork and safety. By coordinating logistics for special events and activations, Entertainment Supervisors help to elevate the overall park experience.

Additionally, this role requires strong communication skills to interact effectively with diverse teams and guests, handle concerns professionally, and maintain accurate operational paperwork. Supervisors ensure adherence to all park policies and procedures, strive to keep guest-facing and backstage areas clean, and maintain proper inventory levels to facilitate smooth entertainment operations.

Working at Carowinds as an Entertainment Supervisor is an excellent opportunity for individuals passionate about entertainment, leadership, and guest service. It is a rewarding position that offers professional growth through resume-building experience, comprehensive training, and the chance to be part of a dynamic team dedicated to delivering fun and exceptional entertainment experiences daily. The role requires availability on some weekdays, weekends, evenings, and holidays, reflecting the park's commitment to providing vibrant entertainment throughout the operating season. If you are enthusiastic, organized, safety-oriented, and enjoy working with people to create lasting memories, Carowinds welcomes your application to join their exciting entertainment team.

Job Requirements

High school diploma or equivalent
Previous experience in entertainment, hospitality, or guest services preferred
Ability to pass a background check
Strong communication and leadership skills
Ability to work a flexible schedule including weekends, holidays, and evenings
Physical ability to move throughout the park and stand for extended periods
Commitment to guest safety and exceptional service
Ability to work as part of a team and motivate others

Job Qualifications

Positive attitude and readiness to bring the fun by making our entertainment programming come to life
Ability to pass a background check
Maneuverability and mobility to move from location to location within the park daily
People who love helping others and will support the needs of our guests and associates
Good judgement and a commitment to safety
Ability to work and interact with people from diverse backgrounds
Individuals with a passion and excitement about Carowinds
Availability to include some weekdays, weekends, evenings, and holidays

Job Duties

Supervising daily operations within the Entertainment department
Opening/closing locations ensuring cleanliness in guest facing areas as well as backstage areas
Promotes teamwork and creates a positive and safe work environment for all
Monitor and report associate timekeeping ensuring all park policies are followed daily
Maintain associate schedules in UKG
Ensure all program elements are safe, properly operating, and clean
Provide excellent customer service for our guests
Supporting our teams daily to produce superior guest entertainment experiences
Resolves guest and associate concerns following proper protocols and procedures
Communicate with various teams within the Entertainment department efficiently and respectfully
Establishes and maintains good working relationships with other park departments and partners
Coordinate and carry out logistics for special events and activations in park as assigned
Accurately completes necessary daily paperwork including reports, files, and venue checklists
Follows and enforces all park and department policies and procedures
Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks
Other duties as assigned