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Job Overview
Employment Type
Full-time
Compensation
Salary
Up to $65,000.00
Work Schedule
Flexible
Benefits
Paid Time Off
annual bonuses
employee perks
Job Description
Great Wolf Lodge is a premier indoor water park resort and entertainment destination known for its family-friendly atmosphere and immersive experiences. This hospitality company combines thrilling water attractions with engaging activities and live entertainment to create memorable vacations for guests of all ages. Great Wolf Lodge focuses on delivering exceptional customer service, ensuring a safe and welcoming environment, and providing unique entertainment experiences that bring families closer together. As an established leader in the hospitality and entertainment industry, Great Wolf offers a dynamic work environment prioritizing innovation, teamwork, and guest satisfaction.
The Entertainment Manager at Great Wolf Lodge pl... Show More
The Entertainment Manager at Great Wolf Lodge pl... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year previous experience in leadership or supervisory role
- Must have prior experience working with children
- Requires working knowledge of Microsoft Office products
- Event planning knowledge
- Professional entertainment background and/or production experience
- Strong leadership and coaching skills
- Flexibility regarding scheduling including evenings, weekends, holidays, and up to 10% travel
- Proven customer service and communication skills
- Ability to read and interpret English language manuals
- Successful completion of criminal background and drug screen
Job Qualifications
- High school diploma or equivalent
- Working knowledge of Microsoft Office products
- Minimum 1 year previous experience in leadership or supervisory role
- Prior experience working with children
- Event planning knowledge
- Professional entertainment background and/or production experience
- Strong leadership and coaching skills
- Proven customer service skills and communication skills
- Ability to read and interpret English language manuals relating to safety, operations, and procedures
- Successful completion of a criminal background and drug screen
- Bachelor's degree in performing arts, theater, business, or a related field (desired)
- Previous experience in related fields such as entertainment, hospitality, or education (desired)
- Charismatic and enthusiastic attitude (desired)
- Ability to multi-task and prioritize with minimal direction (desired)
- Proven teamwork skills (desired)
Job Duties
- Be visible around the lodge and at events to act as the host/face of the lodge
- Provide training and coaching for Pack to engage and entertain guests
- Provide coaching around performance and entertainment skills
- Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
- Evaluate guest flow and make recommendations to improve operating hours and show/activity schedules
- Participate and provide feedback on corporate projects (new character event development, training tools, etc)
- Responsible for personnel related matters including recruitment and hiring, performance management, disciplinary action, training, etc
- Participates in the Manager-On-Duty (MOD) program and executes duties
- Serves as backup to Guest Service Manager as needed
- Elevate and perform all branded experiences consistently according to Family Tradition procedures
- Responsible for all aspects of Character Appearances and Entertainment at the property
- Provide support to all necessary community appearances including sponsors, charities, tradeshows, media, and private functions
- Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
- Ensure a safe, clean, and professional environment at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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