Job Overview
Employment Type
Full-time
Compensation
Salary
Up to $65,000.00
Work Schedule
Flexible
Benefits
Paid Time Off
annual bonuses
employee perks
Job Description
Great Wolf Lodge is a premier indoor water park resort and entertainment destination known for its family-friendly atmosphere and immersive experiences. This hospitality company combines thrilling water attractions with engaging activities and live entertainment to create memorable vacations for guests of all ages. Great Wolf Lodge focuses on delivering exceptional customer service, ensuring a safe and welcoming environment, and providing unique entertainment experiences that bring families closer together. As an established leader in the hospitality and entertainment industry, Great Wolf offers a dynamic work environment prioritizing innovation, teamwork, and guest satisfaction.
The Entertainment Manager at Great Wolf Lodge plays a crucial role in creating an exciting and engaging atmosphere for all guests through various entertainment options, immersive activities, seasonal events, and unique experiences. This is a full-time position offering an annual base salary ranging from $0 to $65,000. The Entertainment Manager acts as the key host and face of the lodge, responsible for training and coaching entertainment staff (referred to as the Pack), ensuring high-quality performances and guest engagement. This role involves overseeing all aspects of character appearances, live shows, and activities, as well as collaborating with different departments to develop new experiences and enhance existing ones. The Entertainment Manager evaluates guest flow and activity schedules to optimize operating hours and guest satisfaction.
In addition to entertainment oversight, the Entertainment Manager handles important personnel responsibilities such as recruiting, hiring, training, performance management, and disciplinary actions within the entertainment team. This leadership position requires flexibility in scheduling to meet business demands, including working evenings, weekends, holidays, and occasional travel. The successful candidate will represent Great Wolf Lodge positively both on-site and off-site at community appearances and special events, promoting the brand’s mission and core values.
The role requires strong leadership and coaching skills, a background in professional entertainment or production, and experience working with children. Familiarity with event planning and Microsoft Office, as well as customer service excellence, are essential. The Entertainment Manager participates in the Manager-On-Duty program and can serve as a backup to the Guest Service Manager when necessary. This position demands a charismatic, enthusiastic attitude, the ability to multitask effectively, and a commitment to maintaining a safe, clean, and professional environment at all times. Great Wolf Lodge offers a competitive compensation package that may also include annual bonuses, paid time off, and various employee perks, making this an excellent opportunity for candidates passionate about entertainment and hospitality management.
The Entertainment Manager at Great Wolf Lodge plays a crucial role in creating an exciting and engaging atmosphere for all guests through various entertainment options, immersive activities, seasonal events, and unique experiences. This is a full-time position offering an annual base salary ranging from $0 to $65,000. The Entertainment Manager acts as the key host and face of the lodge, responsible for training and coaching entertainment staff (referred to as the Pack), ensuring high-quality performances and guest engagement. This role involves overseeing all aspects of character appearances, live shows, and activities, as well as collaborating with different departments to develop new experiences and enhance existing ones. The Entertainment Manager evaluates guest flow and activity schedules to optimize operating hours and guest satisfaction.
In addition to entertainment oversight, the Entertainment Manager handles important personnel responsibilities such as recruiting, hiring, training, performance management, and disciplinary actions within the entertainment team. This leadership position requires flexibility in scheduling to meet business demands, including working evenings, weekends, holidays, and occasional travel. The successful candidate will represent Great Wolf Lodge positively both on-site and off-site at community appearances and special events, promoting the brand’s mission and core values.
The role requires strong leadership and coaching skills, a background in professional entertainment or production, and experience working with children. Familiarity with event planning and Microsoft Office, as well as customer service excellence, are essential. The Entertainment Manager participates in the Manager-On-Duty program and can serve as a backup to the Guest Service Manager when necessary. This position demands a charismatic, enthusiastic attitude, the ability to multitask effectively, and a commitment to maintaining a safe, clean, and professional environment at all times. Great Wolf Lodge offers a competitive compensation package that may also include annual bonuses, paid time off, and various employee perks, making this an excellent opportunity for candidates passionate about entertainment and hospitality management.
Job Requirements
- High school diploma or equivalent
- Minimum 1 year previous experience in leadership or supervisory role
- Must have prior experience working with children
- Requires working knowledge of Microsoft Office products
- Event planning knowledge
- Professional entertainment background and/or production experience
- Strong leadership and coaching skills
- Flexibility regarding scheduling including evenings, weekends, holidays, and up to 10% travel
- Proven customer service and communication skills
- Ability to read and interpret English language manuals
- Successful completion of criminal background and drug screen
Job Qualifications
- High school diploma or equivalent
- Working knowledge of Microsoft Office products
- Minimum 1 year previous experience in leadership or supervisory role
- Prior experience working with children
- Event planning knowledge
- Professional entertainment background and/or production experience
- Strong leadership and coaching skills
- Proven customer service skills and communication skills
- Ability to read and interpret English language manuals relating to safety, operations, and procedures
- Successful completion of a criminal background and drug screen
- Bachelor's degree in performing arts, theater, business, or a related field (desired)
- Previous experience in related fields such as entertainment, hospitality, or education (desired)
- Charismatic and enthusiastic attitude (desired)
- Ability to multi-task and prioritize with minimal direction (desired)
- Proven teamwork skills (desired)
Job Duties
- Be visible around the lodge and at events to act as the host/face of the lodge
- Provide training and coaching for Pack to engage and entertain guests
- Provide coaching around performance and entertainment skills
- Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
- Evaluate guest flow and make recommendations to improve operating hours and show/activity schedules
- Participate and provide feedback on corporate projects (new character event development, training tools, etc)
- Responsible for personnel related matters including recruitment and hiring, performance management, disciplinary action, training, etc
- Participates in the Manager-On-Duty (MOD) program and executes duties
- Serves as backup to Guest Service Manager as needed
- Elevate and perform all branded experiences consistently according to Family Tradition procedures
- Responsible for all aspects of Character Appearances and Entertainment at the property
- Provide support to all necessary community appearances including sponsors, charities, tradeshows, media, and private functions
- Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
- Ensure a safe, clean, and professional environment at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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