Entertainment Manager

Mission Viejo, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $71,000.00 - $73,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

annual bonuses

Retirement Plan

Employee Discounts

flexible scheduling

Job Description

Great Wolf Lodge is a renowned family-friendly resort and indoor water park brand dedicated to creating memorable experiences for guests of all ages. As a leader in the hospitality and entertainment industry, Great Wolf Lodge combines high-quality accommodations with unique entertainment, activities, themed dining, and seasonal events. The resort prides itself on fostering a warm, welcoming atmosphere, embracing family values, and delivering exceptional customer service in a lively and fun environment. Guests enjoy an immersive experience that includes not only water park attractions but also interactive activities and live entertainment tailored for families. The company is committed to inclusivity and... Show More

Job Requirements

High school diploma or equivalent
Working knowledge of Microsoft Office products
Minimum 1 year previous experience in leadership or supervisory role
Prior experience working with children
Event planning knowledge
Professional entertainment background and/or production experience
Strong leadership and coaching skills
Flexibility regarding scheduling including evenings, weekends, holidays, and up to 10% travel
Proven customer service and communication skills
Ability to read and interpret English manuals relating to safety, operations, and procedures
Successful completion of criminal background and drug screen

Job Qualifications

High school diploma or equivalent
Requires working knowledge of Microsoft Office products
Minimum 1 year previous experience in leadership or supervisory role
Must have prior experience working with children
Event planning knowledge
Professional entertainment background and/or production experience
Strong leadership and coaching skills
Proven customer service skills and communication skills
Ability to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen
Bachelor's degree in performing arts, theater, business, or a related field preferred
Previous experience in entertainment, hospitality, or education preferred
Charismatic, enthusiastic attitude
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills

Job Duties

Be visible around the lodge and at events to act as the host/face of the lodge
Provide training and coaching for Pack to engage and entertain guests
Provide coaching around performance and entertainment skills
Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
Evaluate guest flow and make recommendations to improve operating hours and show/activity schedules
Participate and provide feedback on corporate projects (new character event development, training tools, etc)
Responsible for personnel related matters including recruitment and hiring, performance management, disciplinary action, training, etc
Participates in the Manager-On-Duty (MOD) program and executes duties
Serves as backup to Guest Service Manager as needed
Elevate & perform all branded experiences consistently according to Family Tradition procedures
Responsible for all aspects of Character Appearances and Entertainment at the property
Provide support to all necessary community appearances including sponsors, charities, tradeshows, media, and private functions
Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
Ensure a safe, clean, and professional environment at all times

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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