Job Overview
Compensation
Salary
Range $39,300.00 - $68,300.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Cedar Crossing Casino & Entertainment Center is a pioneering destination located in Cedar Rapids, Iowa, that merges gaming, hospitality, culinary arts, live entertainment, cultural experiences, and STEM innovation into one seamless environment. This property represents a bold reimagination of the future of gaming, specifically designed not on what has been done in the past, but on visionary concepts built for the next twenty years. More than just a casino, Cedar Crossing offers an integrated experience where guests can discover new and exciting moments every time they visit. With a strong commitment to the brand belief of Discovery, Cedar Crossing invites guests to explore, connect, celebrate, learn, and, of course, enjoy the thrill of winning while surrounded by vibrant arts, culture, and entertainment offerings.
At Cedar Crossing, the entertainment experience is crafted to be much more than just stage performances. The team believes that memorable entertainment encompasses every interaction throughout the guest’s visit—starting the moment guests arrive and lasting until they leave. As an Entertainment Manager, you will be a vital leader in creating this immersive environment by overseeing operations at multiple entertainment venues within the property, including the Compass Center, Stage 180, EPICENTER, and Box Office. You will work closely with the Entertainment Buyer to coordinate everything from artist engagement and hospitality to technical production and event logistics, ensuring flawless execution of concerts, shows, and special events.
This role demands a creative, detail-oriented, and dynamic leader who understands the critical balance between operational excellence and crafting an inviting guest atmosphere. By managing teams such as ushers, stagehands, AV technicians, and box office staff, you will foster an environment of support, motivation, and high performance. Your leadership will be crucial in building strong vendor relationships, executing budgets, maintaining regulatory compliance, and continuously seeking ways to elevate the entertainment offerings and guest satisfaction.
With a focus on enhancing the guest experience beyond just live acts, you will also be responsible for curating the overall property atmosphere through strategic use of music, digital signage, and visual elements. Your initiatives will play a key role in reinforcing the Cedar Crossing Discovery brand, making every visit a unique and exciting journey for guests.
This full-time role requires a proven background in entertainment or venue management, excellent organizational skills, and an ability to thrive in a fast-paced, high-energy environment. The Entertainment Manager will be a key contributor to the property’s success and reputation as a premier entertainment destination in the Midwest, driving memorable experiences and repeat visitation.
At Cedar Crossing, the entertainment experience is crafted to be much more than just stage performances. The team believes that memorable entertainment encompasses every interaction throughout the guest’s visit—starting the moment guests arrive and lasting until they leave. As an Entertainment Manager, you will be a vital leader in creating this immersive environment by overseeing operations at multiple entertainment venues within the property, including the Compass Center, Stage 180, EPICENTER, and Box Office. You will work closely with the Entertainment Buyer to coordinate everything from artist engagement and hospitality to technical production and event logistics, ensuring flawless execution of concerts, shows, and special events.
This role demands a creative, detail-oriented, and dynamic leader who understands the critical balance between operational excellence and crafting an inviting guest atmosphere. By managing teams such as ushers, stagehands, AV technicians, and box office staff, you will foster an environment of support, motivation, and high performance. Your leadership will be crucial in building strong vendor relationships, executing budgets, maintaining regulatory compliance, and continuously seeking ways to elevate the entertainment offerings and guest satisfaction.
With a focus on enhancing the guest experience beyond just live acts, you will also be responsible for curating the overall property atmosphere through strategic use of music, digital signage, and visual elements. Your initiatives will play a key role in reinforcing the Cedar Crossing Discovery brand, making every visit a unique and exciting journey for guests.
This full-time role requires a proven background in entertainment or venue management, excellent organizational skills, and an ability to thrive in a fast-paced, high-energy environment. The Entertainment Manager will be a key contributor to the property’s success and reputation as a premier entertainment destination in the Midwest, driving memorable experiences and repeat visitation.
Job Requirements
- Bachelor's degree in hospitality, entertainment management, business, marketing or related field
- Five or more years' progressive experience in live entertainment, venue management, theater, concert production, hospitality, or a related field
- Experience coordinating live events, artist hospitality, production logistics, and venue operations
- Experience working with ticketing systems and event operations
- Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail
- Ability to work in an intense, fast-paced environment requiring a high degree of concentration
- Must be able to formulate and communicate ideas and make independent decisions
- Proficiency in Microsoft Office applications or equivalent
- Ability to exhibit leadership and management skills
- Excellent verbal and written communication skills
- Strong leadership, organizational, and project management skills
- Ability to communicate effectively with all levels of team members, guests and outside contacts
- Ability to work effectively in a fast-paced environment
- Must obtain and maintain Iowa Racing & Gaming Commission License as condition of employment
- Valid driver's license with minimum of three years driving experience
Job Qualifications
- Bachelor's degree in hospitality, entertainment management, business, marketing or related field
- Five or more years of progressive experience in live entertainment, venue management, theater, concert production, hospitality, or a related field
- Experience coordinating live events, artist hospitality, production logistics, and venue operations
- Experience working with ticketing systems and event operations
- Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail
- Proficiency in Microsoft Office applications or equivalent
- Strong leadership, organizational, and project management skills
- Excellent verbal and written communication skills
Job Duties
- Manage the day-to-day operations of the Compass Center, Stage 180, EPICENTER, and Box Office
- Partner with the Entertainment Buyer to execute all entertainment programming including artist relations, hospitality, travel, technical riders, backline, production requirements, load-in/load-out, and event settlement
- Oversee venue readiness, ticketing operations, AV systems, production support, and event logistics to ensure every performance is executed safely and professionally
- Curate the entertainment experience throughout Cedar Crossing by managing overhead music, digital signage, video displays, and other elements that shape the property's atmosphere
- Continuously look for opportunities to enhance the guest experience and create memorable moments that reinforce the Cedar Crossing Discovery brand
- Lead and develop the Box Office team, AV technicians, ushers, stagehands, and other entertainment staff
- Manage entertainment budgets, vendor relationships, contracts, and event reporting
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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