Enterprise Payments Governance & Oversight Manager - Hybrid

Capital One Financial Corporation is a well-established and highly respected diversified bank that offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Known for its innovative approach to banking and its commitment to digital transformation, Capital One leverages advanced technology and data analytics to deliver exceptional customer experiences. With a strong presence in the retail and commercial banking sectors, Capital One continues to grow its capabilities in risk management, governance, and compliance, maintaining a focus on integrity and operational excellence.

The Enterprise Payments Governance and Oversight team at Capital One is a critical unit within the Enterprise Payments organization in the Retail Bank. This team is charged with the governance and oversight of core payments functions across all payment types enterprise-wide, ensuring compliance, stability, and innovation in the payments ecosystem. The team works closely with several lines of business and risk management partners, including first and second lines of defense (1st and 2nd LoD), to implement robust payment risk management strategies and solutions.

The Enterprise Payments Governance & Oversight Manager role is a hybrid position based in Virginia with locations in West Creek 5 (Richmond, VA) and Center 2 (McLean, VA), requiring the successful candidate to split their working hours between in-office and remote settings. This role demands a visionary leader adept at managing payment risks, driving digital transformation through artificial intelligence and automation, and advancing payment risk procedures with regulatory compliance at its core. Applicants can expect an annual salary range of approximately $138,100 to $173,400 depending on the Virginia location, with additional performance-based incentives.

In this role, the Manager will lead the transformation of Capital One’s payments risk management practices, evolving risk oversight beyond traditional boundaries into forward-looking, proactive frameworks. The Manager will focus on pioneering the use of Generative AI to enhance risk monitoring processes and operational efficiency while also defining specialized risk management structures for Real-Time Payments (RTP), Automated Clearing House (ACH), and wire transfers. The responsibilities include partnering closely with 1st and 2nd Line of Defense teams to embed high-impact risk mitigation into everyday workflows, maintaining a strategic inventory of business process documentation that supports enterprise risk management, and undertaking ad-hoc projects to uplift compliance procedures enterprise-wide.

Success in this position requires a blend of technical expertise, strategic influence, and exceptional communication skills. The ideal candidate will be a seasoned professional with a financial services risk management background, skilled in utilizing AI technologies to develop insightful risk narratives, and well-versed in the mechanics and regulations surrounding global payment systems. This is an opportunity for a dynamic individual to make significant contributions to Capital One's payments ecosystem, working with talented colleagues and senior executives who value innovation, rigorous governance, and measurable outcomes. This role is pivotal in shaping the future of payments governance and maintaining Capital One’s leadership in secure, efficient financial services.