Engineer/Sr Engineer, IT Site Reliability

American Airlines is a leading global airline committed to connecting people and cultures through its extensive flight network. Recognized as the largest airline in the world, American Airlines prides itself not only on its expansive service footprint covering more than 365 destinations with 6,800 daily flights but also on fostering an inclusive, innovative, and supportive work environment. The airline emphasizes a culture of diversity and belonging, supported by over 20 Employee Business Resource Groups focused on enriching the employee experience and community engagement. American Airlines offers employees competitive benefits from day one, including comprehensive health, dental, vision coverage, wellness programs, 401(k) plans, and attractive travel perks for employees and their families. Joining American Airlines means becoming part of a family that values professionalism, continuous learning, and dynamic career growth.

This IT position is situated within the Supply Chain Division of American Airlines, specifically as a member of the Information Technology Team responsible for implementing and managing both traditional data center and cloud-based infrastructure. This role plays a critical part in ensuring the reliability, availability, and performance of various technology platforms that support supply chain operations. You will collaborate closely with infrastructure architects, software development teams, and operations teams to build monitoring tools and maintain robust systems. The role requires expertise in both physical hardware management including servers, network equipment, autonomous mobile robots, and vehicles, as well as administration of database systems like SQL Server and MongoDB. You will be instrumental in handling live production incidents by debugging and resolving issues, applying Site Reliability Engineering (SRE) best practices, and driving improvements through continuous integration and deployment strategies.

Applicants ideal for this position bring at least four years of relevant experience in software engineering, performance engineering, or SRE roles along with proficiency in cloud technologies, particularly in Azure architecture, networking, and security. Experience with infrastructure automation tools such as Terraform, Jenkins, and GitHub is essential. Candidates will also have familiarity with monitoring platforms including DynaTrace and Mezmo, as well as knowledge of Kubernetes and Kafka considered a plus. Preferred candidates will have prior exposure to the airline industry or automated warehouse and supply chain environments, combining technical skills with domain-specific knowledge.

American Airlines values strong communication skills and teamwork, emphasizing collaboration across multiple teams to ensure seamless operations. The company fosters career advancement opportunities allowing employees to develop new skills, take on greater responsibilities, and enjoy a balanced professional and personal life enriched by extensive travel opportunities and comprehensive employee support programs. This role offers a unique blend of technical challenge, career growth, and lifestyle benefits, making it a compelling opportunity for IT professionals seeking to advance in a dynamic, global organization dedicated to excellence and customer care.