Engineering Operations Technician

Amazon Web Services (AWS) is a global leader in cloud computing, offering a vast array of products and services that power everything from startups to some of the world's largest enterprises. AWS Infrastructure Services manages the design, planning, delivery, and operation of all AWS global infrastructure, ensuring that the cloud operates seamlessly and reliably 24/7. Their mission is to provide customers with the highest standards of safety, security, and availability, enabling uninterrupted access to cloud services and innovation worldwide.

The Data Center Engineering Technician plays a critical role within AWS, directly supporting the heartbeat of mission-critical technology infrastructure. This role involves maintaining, operating, and troubleshooting electrical and mechanical equipment in AWS data centers to ensure an extraordinary 99.999% uptime. Engineering Technicians are at the forefront of hands-on work with standby diesel generators, fuel systems, three-phase electrical systems like switchgear, uninterruptible power supplies (UPSs), power distribution units (PDUs), wet cell batteries, and associated systems. They also handle mechanical systems such as computer room air handling units (CRAC), centrifugal chillers, cooling towers and water chemical systems, air handlers, pumps, and motors.

In addition to electrical and mechanical responsibilities, Data Center Engineering Technicians monitor fire and life safety systems, building management systems (BMS), and electrical power management systems (EPMS). They perform routine facility rounds to monitor and log equipment status, troubleshoot and resolve facility and rack-level events within strict service level agreements, and support the installation and decommissioning of server racks. Technicians also conduct preventive maintenance, root cause analysis, and technical writing to support change management programs.

This position requires working collaboratively with a diverse team of software, hardware, and network engineers, security experts, supply chain specialists, and operations managers. Candidates will experience an inclusive culture that values bold ideas, encourages curiosity, and empowers employees to take ownership of their work. The role demands flexibility in scheduling, sometimes requiring 12-hour shifts, rotating schedules, and on-call rotations, with possible travel to multiple data center locations depending on business needs and facility status. AWS values diverse experiences and encourages candidates from different backgrounds to apply, emphasizing career growth, mentorship, and work-life balance.

Amazon offers competitive compensation, including an hourly wage range of $36.00 to $63.00, sign-on bonuses, restricted stock units, and comprehensive benefits packages. Benefits include health, dental, and vision insurance, life and disability coverage, flexible spending accounts, mental health support, 401(k) matching, paid time off, and parental leave. AWS does not sponsor work visas for this role and provides relocation stipends to eligible candidates.

Joining AWS as a Data Center Engineering Technician means becoming a vital part of the global cloud infrastructure that powers customers around the world. You will be entrusted with ensuring continuous operation of mission-critical systems and enjoy a rewarding career that combines technical challenge with opportunities for personal and professional growth.